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- Tasks: Provide teletriage support, assess medical and mental health concerns, and coordinate care.
- Company: Join Sonder, a fast-growing company transforming workplace wellbeing with tech and human expertise.
- Benefits: Enjoy 25 days annual leave, flexible working, and free access to the Sonder app for you and your family.
- Why this job: Make a real impact on people's lives while working in a supportive and collaborative environment.
- Qualifications: Registered Nurse with triage and emergency experience; strong communication and assessment skills required.
- Other info: Diverse and inclusive workplace committed to fostering a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.
By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.
Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.
Our impact and scale:
- 1,000,000+ members across multiple countries
- 200+ team members, plus an extensive network of on-the-ground responders
If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!
About the role
As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups. Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. We are seeking compassionate and experienced nurses to support our members. You’ll be required to work across a 24/7 rotating roster.
The ideal candidate will enjoy finding innovative solutions to complex problems and be a strong team player with excellent communication and assessment skills. This role requires you to be based in the London office, with most shifts requiring in-office attendance. Flexibility to work from home during unsocial hours (weekends and evenings) is available once you have completed your initial training and demonstrated competence in your role. This position is a 12 month contract.
What you’ll be doing
- Triaging patients with a variety of acute and chronic conditions; medical, mental health, safety and social issues.
- Provide thorough triage and assessment Utilising the Manchester Tele-Triage System (MTS) assessing and following up with patients.
- Determine the urgency and criticality of member conditions to facilitate appropriate referrals.
- Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
- Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
- Provide referrals to counselling and partner services according to member needs.
- Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.
- Collaborate with a team of doctors, nurses, and mental health professionals to provide the most appropriate and accessible outcome to our patients.
Who are we looking for?
What you bring to the team:
- Bachelor of Nursing/BSc(Hons) registered with NMC board without restrictions
- Band 6 experience with a strong background of accident and emergency.
- Nursing experience including:
- Triage - Mandatory
- Emergency Department - Mandatory
- Mental Health
Why join Sonder?
At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.
- Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
- 25 days annual leave plus public holidays.
- Our employees and their families get free access to the Sonder app with 24/7 support.
Sonder is for Everyone
At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.
Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and DBS check.
Teletriage Nurse - 12 month contract in London employer: Sonder.io
Contact Detail:
Sonder.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teletriage Nurse - 12 month contract in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know about opportunities at Sonder. A friendly chat can sometimes lead to a referral, which is gold in the job market.
✨Tip Number 2
Prepare for the interview by practising common questions related to teletriage and mental health. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for workplace wellbeing during interviews. Share specific examples of how you've made a difference in previous roles, especially in triage or emergency settings. This will help you stand out as a candidate who truly aligns with Sonder's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Sonder team.
We think you need these skills to ace Teletriage Nurse - 12 month contract in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Teletriage Nurse role. Highlight your relevant experience in triage, emergency care, and mental health to show us you’re the perfect fit!
Showcase Your Skills: We want to see your communication and assessment skills shine! Use specific examples from your past experiences to demonstrate how you've successfully handled complex situations.
Be Authentic: Let your personality come through in your application. We value compassion and a genuine desire to help others, so don’t be afraid to share why you’re passionate about workplace wellbeing.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board with Sonder!
How to prepare for a job interview at Sonder.io
✨Know Your Stuff
Make sure you brush up on your nursing knowledge, especially around triage and mental health. Familiarise yourself with the Manchester Tele-Triage System (MTS) as it’s crucial for the role. Being able to discuss specific cases or scenarios will show your expertise and confidence.
✨Show Your Compassion
Sonder values compassion in their team. Prepare examples from your past experiences where you’ve demonstrated empathy and support for patients. This could be through difficult conversations or providing care under pressure. Let your passion for helping others shine through!
✨Team Player Vibes
Highlight your ability to work collaboratively with multidisciplinary teams. Think of instances where you’ve successfully coordinated with other healthcare professionals. Emphasising your teamwork skills will resonate well with Sonder’s commitment to a collaborative environment.
✨Flexibility is Key
Since the role involves a 24/7 rotating roster, be ready to discuss your availability and flexibility. Mention any previous experience working unsocial hours and how you managed your work-life balance. Showing that you can adapt to different shifts will be a big plus!
