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- Tasks: Be the face of Sonder, delivering exceptional guest experiences at the front desk.
- Company: Sonder is a global hospitality brand offering stylish apartments and boutique hotels for modern travellers.
- Benefits: Enjoy travel perks, flexible vacation, health insurance, and discounts on stays.
- Why this job: Join a dynamic team focused on reshaping travel with tech-enabled service and a vibrant culture.
- Qualifications: Experience in hospitality or customer service, strong problem-solving skills, and a positive attitude required.
- Other info: Must have reliable transportation and be open to flexible working hours.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Sr. Front Desk Hospitality Agent role at Sonder Inc.
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Join to apply for the Sr. Front Desk Hospitality Agent role at Sonder Inc.
Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.
In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.
Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.
Life at Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.
Our Senior Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Senior Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!
The Opportunity:
- Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
- Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
- Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
- Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
- Work alongside front desk staff and our remote service teams to handle all guest interactions with the highest quality of service and professionalism, taking ownership of guest issues and ensuring they are completed to the highest degree of satisfaction without supervision.
- Coordinate work from the front desk by prioritizing and delegating tasks to completion and act as a point of contact for escalated guest situations when a manager is unavailable; assist with training and mentorship for Front Desk Hospitality Agents.
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
- Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required
- Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
- In markets where applicable you will also be required to; set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP
Who We Look For:
- Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles; demonstrated experience using customer communication software such as Salesforce.
- Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
- Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.
- Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
- Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
- Flexible schedule and open to working evenings, weekends, and holidays.
- Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
- Proficiency in languages other than English is an asset.
- This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
- This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations).
Benefits
We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:
- Competitive compensation
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts to stay in Sonders
- Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
- Corporate Responsibility & Sustainability
- Data Privacy Policy
- Blog: Sonder Stories
- Instagram: @sonderstays
Equal Opportunity
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Hospitality
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Sr. Front Desk Hospitality Agent employer: Sonder Inc.
Contact Detail:
Sonder Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Front Desk Hospitality Agent
✨Tip Number 1
Familiarise yourself with Sonder's unique approach to hospitality. Understanding their tech-enabled service and how the Sonder app enhances guest experiences will help you demonstrate your alignment with their values during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled guest issues in previous roles. This will highlight your proactive approach and commitment to exceptional service, which is crucial for this position.
✨Tip Number 3
Network with current or former Sonder employees on platforms like LinkedIn. Engaging with them can provide insider insights about the company culture and expectations, giving you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability in a fast-paced environment. Highlight any experience you have in managing multiple tasks or working under pressure, as these traits are essential for a Senior Front Desk Hospitality Agent.
We think you need these skills to ace Sr. Front Desk Hospitality Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Senior Front Desk Hospitality Agent at Sonder. Highlight your relevant experience in customer service and hospitality in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your problem-solving abilities, communication skills, and any experience with technology in hospitality settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to guest satisfaction. Use specific examples from your past experiences to demonstrate how you embody Sonder's leadership principles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Sonder Inc.
✨Showcase Your Hospitality Skills
As a Senior Front Desk Hospitality Agent, your ability to connect with guests is crucial. Prepare examples of how you've provided exceptional service in previous roles, highlighting your problem-solving skills and positive attitude.
✨Familiarise Yourself with Technology
Sonder uses a tech-enabled service model, so be ready to discuss your experience with customer communication software like Salesforce. Demonstrating your comfort with technology will show that you can guide guests through the Sonder app effectively.
✨Emphasise Team Collaboration
This role involves working closely with both front desk staff and back-of-house teams. Be prepared to share experiences where you've successfully collaborated with others to enhance guest experiences or resolve issues.
✨Understand Sonder's Culture and Values
Research Sonder's leadership principles and culture before the interview. Showing that you align with their values, especially 'Extend Hospitality to All', will demonstrate your commitment to their mission and enhance your fit for the role.
