At a Glance
- Tasks: Be the face of Sonder, creating exceptional first impressions and guiding guests through their stay.
- Company: Join a diverse and inclusive team at Sonder, a leader in hospitality innovation.
- Benefits: Enjoy competitive pay, flexible vacation, wellness days, and discounts on stays.
- Other info: Flexible hours with opportunities for growth and development in a fast-paced setting.
- Why this job: Make a real impact by enhancing guest experiences in a dynamic environment.
- Qualifications: Experience in hospitality, strong communication skills, and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk. Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features. Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay. Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible. Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members. Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues. Support multiple Sonder properties throughout the local market, as required. Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience. In markets where applicable: set up the breakfast buffet and tables; help serve and take care of breakfast while respecting HACCP guidelines.
Qualifications
- Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
- Personable, service-minded, and positive; loves speaking with guests in-person and through digital support channels.
- Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
- Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
- Organized, hardworking, and detail-oriented; thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
- Flexible schedule and open to working evenings, weekends, and holidays.
- Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
- Proficiency in languages other than English is an asset.
- This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
- This role requires reliable transportation and willingness to travel between properties on a daily basis when working.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
Benefits
- Competitive compensation
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts to stay in Sonder properties
- Workplace flexibility (for remote-specified positions only)
Front Desk Hospitality Agent in City of Westminster employer: Sonder Inc.
Sonder is an exceptional employer that prioritises a collaborative and inclusive work culture, making it a fantastic place for Front Desk Hospitality Agents to thrive. With competitive compensation, comprehensive benefits including medical and wellness days, and opportunities for professional growth, employees are empowered to deliver outstanding service while enjoying a flexible work environment. Located in vibrant markets, team members can engage with diverse guests and contribute to creating memorable experiences, all while being part of a company that values diversity and community.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Hospitality Agent in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sonder Inc.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sonder Inc.
Don't be shy about reaching out to Sonder Inc. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Hospitality Agent in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sonder Inc. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sonder Inc.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
