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- Tasks: Lead a team of housekeepers, manage schedules, and ensure top-notch guest experiences.
- Company: Sonder is a global hospitality brand offering stylish apartments and boutique hotels for modern travellers.
- Benefits: Enjoy competitive pay, health benefits, flexible vacation, and travel perks at Sonder locations.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
- Why this job: Join a dynamic team reshaping travel with a focus on culture, growth, and guest satisfaction.
- Qualifications: Previous leadership experience in housekeeping, tech-savvy, and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.
In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.
Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.
Life at Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do.Check out this article to find out more about our Culture and Principles.
Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate.
We are looking for honest, reliable, and hard-working housekeepers to keep Sonder running smoothly! In addition to general housekeeping duties, we rely on our housekeepers to be our eyes and ears in each guest unit, anticipating and reporting potential guest issues, and ensuring that each guest’s experience is of the highest quality!
We are looking for Housekeeping Leads to own our housekeeping process, coordinate a team of housekeepers, and keep everything running smoothly day-to-day! In addition to general housekeeping duties, we rely on our Leads to make sure schedules are set, cleans are completed on time and at a high quality, and make sure their team is always working to improve the guest experience!
The Opportunity :
Manage weekly and daily cleaning schedules for a team of housekeepers
Support and lead cleaner onboarding and ongoing training and improvement
Organize and prepare supplies for daily distribution, leading inventory control and organization
Triage and delegate guest requests in real-time to cleaner schedules
Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order
Conduct special projects as assigned
Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property
Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs
Daily travel around market and central warehouse to complete tasks and manage cleaning program
Who We Look For:
A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently
Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules, budgets, and applications
Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management
Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
Working knowledge of operating household cleaning equipment and best practices
Physical stamina and mobility including ability to reach, kneel, and bend
Ability to lift, push, and pull required load (usually about 40 lbs)
This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver\’s license, and a clean driving record with proof of insurance.
This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).
We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:
Competitive compensation
Medical, dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Annual free credits and discounts to stay in Sonders
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com .
Are you being referred to one of our roles? If so, ask your connection at Sonder about our Employee Referral process!
Competitive Salaries
We strive to be at or above market rates for base salaries.
Stock Options
Our Success is your success. Exempt employees are part of our generous equity program.
Health & Well-Being
Eligible employees have access to our medical, dental, life, vision, and disability insurance plan. (If applicable, depending on location)
Travel
Annual credits toward Sonder bookings as well as stay discounts for friends and family.
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Housekeeping Lead employer: Sonder Hospitality UK Ltd
Contact Detail:
Sonder Hospitality UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Lead
✨Tip Number 1
Familiarise yourself with Sonder's culture and leadership principles. Understanding their values will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Highlight any previous experience in managing teams or schedules, especially in a housekeeping context. Be ready to discuss specific examples of how you've improved processes or guest experiences in past roles.
✨Tip Number 3
Showcase your tech-savviness by being prepared to discuss the digital tools you've used in previous jobs. Mention any experience with mobile apps or scheduling software, as this is crucial for the role.
✨Tip Number 4
Be ready to talk about your approach to training and onboarding new staff. Share strategies you've used to ensure team members are well-prepared and motivated, as this is key for a Housekeeping Lead.
We think you need these skills to ace Housekeeping Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housekeeping Lead at Sonder. Highlight your relevant experience in managing teams and ensuring high-quality service in your application.
Tailor Your CV: Customise your CV to reflect your leadership experience in housekeeping or similar roles. Emphasise your ability to manage schedules, train staff, and improve guest experiences, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Sonder's values. Mention specific examples from your past work that demonstrate your skills in team management and customer service.
Highlight Tech Savviness: Since the role requires managing digital programs, be sure to mention any experience you have with technology and digital applications in your application. This will show that you can adapt to Sonder's tech-enabled service model.
How to prepare for a job interview at Sonder Hospitality UK Ltd
✨Understand Sonder's Culture
Before your interview, take some time to familiarise yourself with Sonder's culture and leadership principles. This will help you align your answers with their values and demonstrate that you're a good fit for the team.
✨Showcase Your Leadership Experience
As a Housekeeping Lead, you'll need to manage a team effectively. Be prepared to discuss your previous leadership roles, how you've handled challenges, and your approach to motivating and training team members.
✨Be Tech-Savvy
Since the role involves managing digital programs and applications, highlight your experience with technology. Discuss any relevant software or tools you've used in past positions, especially those related to scheduling or communication.
✨Demonstrate Attention to Detail
Housekeeping requires a keen eye for detail. During the interview, provide examples of how you've ensured high standards in cleanliness and guest satisfaction in your previous roles. This will show that you understand the importance of quality in hospitality.