At a Glance
- Tasks: Be the face of Sonder, guiding guests through a tech-savvy hospitality experience.
- Company: Join a leading global hospitality brand known for design-forward apartments and boutique hotels.
- Benefits: Enjoy competitive pay, flexible vacation, wellness days, and discounts on Sonder stays.
- Other info: Dynamic role with opportunities for growth and a focus on teamwork.
- Why this job: Make a lasting impression while helping guests enjoy seamless stays in stylish accommodations.
- Qualifications: Experience in hospitality or customer service; must be personable and proactive.
The predicted salary is between 24000 - 30000 £ per year.
About Sonder: Sonder is a leading global hospitality brand, offering premium, design‑forward apartments and boutique hotels for the modern traveler. Founded in 2014, Sonder delivers tech‑enabled, seamless experiences through its app, providing guests full control from self‑check‑in to 24/7 support. Its properties span 40+ markets across nine countries, and in 2024 Sonder announced a partnership with Marriott International, integrating its inventory and services with Marriott.com and the Bonvoy app.
Opportunity: Front Desk Hospitality Agent – your role as the face of Sonder, creating an exceptional first impression for guests, visitors, and partners. From guiding guests through the technology‑rich Sonder experience to resolving guest issues and maintaining a welcoming environment, you will collaborate closely with team members across front‑desk and back‑of‑house functions.
- Guide guests through the Sonder app and self‑service features, ensuring they maximize their stay.
- Communicate with guests in‑person and digitally to anticipate and address needs, ensuring a seamless experience.
- Own guest interactions to find resolutions and accommodate requests whenever possible.
- Maintain, clean, and organize guest‑facing and back‑of‑house spaces.
- Support the back‑of‑house team with housekeeping audits, inventory checks, minor maintenance and technology issues.
- Support multiple properties in the local market as required.
- Assist market leadership with administrative tasks to keep operations smooth and contribute to continuous improvement.
- In applicable markets, set up breakfast buffet tables, serve breakfast, and follow HACCP standards.
Qualifications:
- Experience in hospitality, restaurants, or customer‑facing roles.
- Personable, service‑mindful, and positive; able to engage guests in person and via digital channels.
- Excellent problem‑solving skills and a proactive 'get‑it‑done' attitude.
- Strong computer literacy, comfortable switching between multiple desktop and mobile applications.
- Organized, hardworking, detail‑oriented, able to thrive in a fast‑paced environment and work independently or in a team.
- Flexible schedule, open to evenings, weekends, and holidays.
- Physical ability to stand, lift, or carry up to 50lb.
- Language proficiencies beyond English are an asset.
- Reliable smartphone required; expense reimbursement available.
- Reliable transportation and willingness to travel between properties daily.
Benefits:
- Competitive compensation
- Medical, dental, and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts for Sonder stays
- Workplace flexibility (remote‑specified positions only)
Equal Opportunity: We are an equal‑opportunity employer and value diversity. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected classification. If you require reasonable accommodation in the application or interview process, please contact recruiting@sonder.com.
Front Desk Hospitality Agent employer: Sonder Hospitality UK Ltd
Sonder is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for Front Desk Hospitality Agents. With competitive compensation, comprehensive benefits including medical and wellness days, and opportunities to engage with diverse guests in a tech-forward environment, employees can thrive both personally and professionally. The company's commitment to flexibility and inclusivity further enhances the experience of working in the dynamic hospitality sector across various locations.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Hospitality Agent
✨Tip Number 1
Get to know Sonder inside out! Familiarise yourself with our app and the unique experiences we offer. This way, when you chat with guests, you can confidently guide them through their stay and show off what makes us special.
✨Tip Number 2
Practice your people skills! Whether it’s in person or online, being personable and service-minded is key. Try role-playing scenarios with friends or family to get comfortable with addressing guest needs and resolving issues on the spot.
✨Tip Number 3
Stay organised and ready for anything! Create a checklist of tasks you might encounter, from housekeeping audits to tech troubleshooting. This will help you feel more prepared and confident when you step into the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Sonder team and ready to dive into the hospitality world with us.
We think you need these skills to ace Front Desk Hospitality Agent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles have prepared you for being the face of Sonder, so be specific about your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the Front Desk Hospitality Agent role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sonder Hospitality UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Sonder. Understand their values, mission, and the unique tech-enabled experiences they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Front Desk Hospitality Agent, your ability to engage with guests is crucial. Prepare examples from your past experiences where you resolved issues or went above and beyond for a customer. This will demonstrate your service-minded attitude and problem-solving skills.
✨Familiarise Yourself with Technology
Since Sonder relies heavily on technology, make sure you're comfortable with various apps and digital communication tools. If you have experience with similar systems, be ready to discuss how you used them to enhance guest experiences.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training processes, or how they measure success in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
