At a Glance
- Tasks: Be the face of Sonder, delivering exceptional guest experiences and solving problems creatively.
- Company: Sonder is a global hospitality brand offering stylish apartments and boutique hotels for modern travellers.
- Benefits: Enjoy travel perks, flexible vacation, wellness days, and competitive compensation.
- Other info: Must have reliable transportation and be open to working flexible hours.
- Why this job: Join a dynamic team focused on guest satisfaction in a fast-paced, tech-enabled environment.
- Qualifications: Experience in hospitality or customer service, strong problem-solving skills, and a positive attitude required.
The predicted salary is between 28800 - 42000 £ per year.
About Sonder
Sonder is a leading global hospitality brand, offering premium, design‑forward apartments and boutique hotels for the modern traveler. Founded in 2014, Sonder delivers tech‑enabled, seamless experiences through its app, providing guests full control from self‑check‑in to 24/7 support. Its properties span 40+ markets across nine countries, and in 2024 Sonder announced a partnership with Marriott International, integrating its inventory and services with Marriott.com and the Bonvoy app.
Opportunity
Front Desk Hospitality Agent – your role as the face of Sonder, creating an exceptional first impression for guests, visitors, and partners. From guiding guests through the technology‑rich Sonder experience to resolving guest issues and maintaining a welcoming environment, you will collaborate closely with team members across front‑desk and back‑of‑house functions.
- Guide guests through the Sonder app and self‑service features, ensuring they maximize their stay.
- Communicate with guests in‑person and digitally to anticipate and address needs, ensuring a seamless experience.
- Own guest interactions to find resolutions and accommodate requests whenever possible.
- Maintain, clean, and organize guest‑facing and back‑of‑house spaces.
- Support the back‑of‑house team with housekeeping audits, inventory checks, minor maintenance and technology issues.
- Support multiple properties in the local market as required.
- Assist market leadership with administrative tasks to keep operations smooth and contribute to continuous improvement.
- In applicable markets, set up breakfast buffet tables, serve breakfast, and follow HACCP standards.
Qualifications
- Experience in hospitality, restaurants, or customer‑facing roles.
- Personable, service‑mindful, and positive; able to engage guests in person and via digital channels.
- Excellent problem‑solving skills and a proactive "get‑it‑done" attitude.
- Strong computer literacy, comfortable switching between multiple desktop and mobile applications.
- Organized, hardworking, detail‑oriented, able to thrive in a fast‑paced environment and work independently or in a team.
- Flexible schedule, open to evenings, weekends, and holidays.
- Physical ability to stand, lift, or carry up to 50lb.
- Language proficiencies beyond English are an asset.
- Reliable smartphone required; expense reimbursement available.
- Reliable transportation and willingness to travel between properties daily.
Benefits
- Competitive compensation
- Medical, dental, and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts for Sonder stays
- Workplace flexibility (remote‑specified positions only)
Equal Opportunity
We are an equal‑opportunity employer and value diversity. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected classification. If you require reasonable accommodation in the application or interview process, please contact
#J-18808-LjbffrFront Desk Hospitality Agent in London employer: Sonder Hospitality UK Ltd
Sonder Hospitality UK Ltd is an excellent employer for those looking to thrive in the hospitality industry, particularly as a Guest Experience Lead. With a focus on creating a welcoming environment through innovative technology and personal interactions, employees benefit from competitive compensation, comprehensive medical insurance, and flexible vacation policies. The company fosters a supportive work culture that encourages professional growth and offers unique opportunities to enhance guest experiences in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Hospitality Agent in London
✨Tip Number 1
Familiarise yourself with Sonder's unique approach to hospitality. Understanding their tech-enabled service and how the Sonder app enhances guest experiences will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled guest interactions in previous roles. Highlighting your problem-solving abilities will resonate well with Sonder's focus on guest satisfaction.
✨Tip Number 3
Network with current or former Sonder employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability, as the role requires working in a fast-paced environment. Prepare to share instances where you've successfully managed multiple tasks or adapted to changing situations.
We think you need these skills to ace Front Desk Hospitality Agent in London
Some tips for your application 🫡
Understand the Role:Before applying, take the time to thoroughly read the job description for the Front Desk Hospitality Agent position. Understand the key responsibilities and required skills, such as customer service experience and problem-solving abilities.
Tailor Your CV:Customise your CV to highlight relevant experience in hospitality or customer service roles. Emphasise your interpersonal skills and any experience with technology, as these are crucial for the role at Sonder.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of Sonder's values. Mention specific examples from your past experiences that demonstrate your ability to provide exceptional guest service.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Sonder Hospitality UK Ltd
✨Showcase Your Customer Service Skills
As a Front Desk Hospitality Agent, your ability to interact positively with guests is crucial. Prepare examples from your past experiences where you successfully resolved guest issues or provided exceptional service, as this will demonstrate your commitment to guest satisfaction.
✨Familiarise Yourself with Technology
Since Sonder uses a tech-enabled service model, it's important to show that you're comfortable with technology. Brush up on any relevant software or apps you might encounter, and be ready to discuss how you've used technology in previous roles to enhance customer experiences.
✨Emphasise Problem-Solving Abilities
The role requires excellent problem-solving skills. Think of specific instances where you proactively addressed challenges or improved processes in a fast-paced environment. Highlighting these experiences will show that you can think on your feet and adapt to changing situations.
✨Demonstrate Team Collaboration
Sonder values teamwork, so be prepared to discuss how you've worked effectively with others in previous jobs. Share examples of how you contributed to a positive team environment and supported colleagues, especially in high-pressure situations.
