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- Tasks: Help customers succeed with our software by mentoring and providing best practices.
- Company: Join Sonatype, a leader in software supply chain security, trusted by 70% of Fortune 100 companies.
- Benefits: Enjoy remote work, wellness weeks, parental leave, and paid volunteer time off.
- Why this job: Launch your career in a dynamic field while making a real impact on customer success.
- Qualifications: No specific degree required; just a passion for DevOps and strong interpersonal skills.
- Other info: Diversity and inclusivity are core values; we welcome all backgrounds.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains. If you are ready to launch your career in the dynamic and growing field of Customer Success and develop in-depth knowledge of modern software development in today\’s DevSecOps tooling, then you should keep reading! We are adding more Customer Success Advocates (CSA) to ensure our customers continuously see value across the Sonatype Nexus Platform. Why this role matters Our users are software developers, security officers, and DevOps managers. We offer them subscriptions to valuable software that works. As long as our customers value their investment, they will continue to renew and expand their deployments. Fortunately, our customers trust Sonatype and value their investments. This is validated by our 85%+ renewal rate—one of the highest renewal rates in the software subscription business. But we choose not to rest on our laurels. If our customers are not optimized, adequately deployed, or have compromised rollouts due to their lack of time, technical know-how/resources, or understanding of best practices, it will inhibit our mutual ability to achieve success. That is why the CSA role is so meaningful. What Are CSAs Do Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint. Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them. Act as the voice of the customer – using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs. Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied. What We Are Looking For Our CSAs come from various backgrounds, including software engineering, customer support, and project management. They also include career changers who are recent graduates of software academies and software Bootcamp programs. While the paths are different, they all share the following: Knowledge of current SDLC and the tooling that development organizations use to build applications Ability and desire to learn modern DevOps tooling. Well-honed organizational and interpersonal skills Desire to build long-term relationships and help our customers be successful. Ability to travel. Although this position is 100% remote, travel to customer locations will be 10%. Things that we are proud of 2024 BuiltIn Best Places to Work: European Enterprise Awards 2023: Sonatype has been named a winner of the European Enterprise Awards in the Best Enterprise SaaS Provider Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList for Application Security Testing for 2024 Data Breakthrough Awards : Sonatype was announced as a 2024 winner in the \”Open Source Data Solution of the Year\” SD Times: Best in Show Security Fast Company Best Workplaces for Innovators 2024 The Herd Top 100 Private Software Companies 2024 2023 Leader in Forrester-Wave for Software Compensation Analysis 2023 Gartner\’s Magic Quadrant Company Wellness Week – We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest. Diversity & Inclusion Working Groups Parental Leave Policy Paid Volunteer Time Off (VTO) At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at Sonatype by 2x Sign in to set job alerts for “Customer Success Advocate” roles. 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Customer Success Advocate - DevOps employer: Sonatype
Contact Detail:
Sonatype Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advocate - DevOps
✨Tip Number 1
Familiarise yourself with the Sonatype Nexus Platform and its features. Understanding how it works will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Sonatype on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Customer Success Advocate role.
✨Tip Number 3
Stay updated on the latest trends in DevOps and software supply chain security. Being knowledgeable about industry developments will demonstrate your commitment to the field and your ability to engage with customers effectively.
✨Tip Number 4
Prepare to discuss your experience in customer support or project management, focusing on how you've helped clients achieve success. Highlighting relevant examples will showcase your suitability for the role.
We think you need these skills to ace Customer Success Advocate - DevOps
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Advocate at Sonatype. Familiarise yourself with their products and how they empower software development.
Tailor Your CV: Highlight relevant experience in customer support, software engineering, or project management. Emphasise your knowledge of DevOps tooling and your ability to build long-term relationships with customers.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for customer success and your understanding of the software supply chain. Mention specific examples of how you've helped customers succeed in previous roles.
Showcase Your Soft Skills: In your application, highlight your organisational and interpersonal skills. Provide examples of how you've effectively communicated with clients or worked within teams to solve problems.
How to prepare for a job interview at Sonatype
✨Understand the Company and Its Products
Before your interview, take the time to research Sonatype and its offerings, especially the Nexus Platform. Familiarise yourself with their software supply chain security solutions and how they empower developers and organisations. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Customer Success Skills
As a Customer Success Advocate, your ability to build relationships is crucial. Prepare examples from your past experiences where you've successfully mentored or educated customers. Highlight your interpersonal skills and how you've helped clients achieve their goals, as this aligns perfectly with the responsibilities of the role.
✨Demonstrate Your Technical Knowledge
Since the role involves working with DevOps tooling and software development life cycles (SDLC), be ready to discuss your understanding of these concepts. Brush up on modern DevOps practices and tools, and be prepared to explain how you can leverage this knowledge to assist customers effectively.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and expectations for the Customer Success Advocate role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
