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- Tasks: Help customers succeed with our software by mentoring and optimising their experience.
- Company: Join Sonatype, a leader in software supply chain security, trusted by 70% of Fortune 100 companies.
- Benefits: Enjoy remote work, wellness weeks, parental leave, and paid volunteer time off.
- Why this job: Make a real impact in the open-source ecosystem while working with innovative technology.
- Qualifications: Bring your knowledge of software development and project management skills to the table.
- Other info: This is a fully remote role with occasional travel; must reside in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.
As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.
More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.
If you want to have a greater impact in the open-source ecosystem by enabling our customers to build better software faster – then you should keep reading. We are adding more Customer Success Engineers (CSE) to ensure our customers continuously see value across the Sonatype Nexus Platform.
Why this role matters
Our users are software developers, security officers, and DevOps managers. We offer them subscriptions to valuable software that works. As long as our customers value their investment, they will continue to renew and expand their deployments.
Fortunately, our customers trust Sonatype and value their investments. This is validated by our 85%+ renewal rate—one of the highest renewal rates in the software subscription business. But we choose not to rest on our laurels. If our customers are not optimized, adequately deployed, or have compromised rollouts due to their lack of time, technical know-how/resources, or understanding of best practices, it will inhibit our mutual ability to achieve success. That is why the CSA role is so meaningful.
What our CSEs do
- Mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.
- Discover and analyze gaps in the customer experience, identifying early warning signals, and working with multi-functional teams to address them.
- Act as the voice of the customer – using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
- Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
What we are looking for
- Our CSEs come from many different backgrounds, including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While the paths are different, they all share the following:
- Broad knowledge of current SDLC and the tooling that development organizations use to build applications
- Well-honed project management and interpresonal skills
- Desire to build long-term relationships and help our customers be successful.
- Ability to travel. Although this position is a 100% remote role, we expect that travel to customer locations will be 20%.
- Must currently reside in the United Kingdom and be authorized to work without sponsorship.
Things that we are proud of
- 2024 BuiltIn Best Places to Work:
- European Enterprise Awards 2023:Sonatype has been nameda winner of the European Enterprise Awards in the Best Enterprise SaaS Provider
- Constellation AST Shortlist:Sonatype has been listed on theConstellation ShortList for Application Security Testing for 2024
- Data Breakthrough Awards:Sonatype was announced as a 2024 winner in the \”Open Source Data Solution of the Year\”
- SD Times: Best in Show Security
- Fast Company Best Workplaces for Innovators 2024
- The Herd Top 100 Private Software Companies 2024
- 2023 Leader in Forrester-Wave for Software Compensation Analysis
- 2023 Gartner\’s Magic Quadrant
- Company Wellness Week – We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest.
- Diversity & Inclusion Working Groups
- Parental Leave Policy
- Paid Volunteer Time Off (VTO)
#LI-AL1
At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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Customer Success Engineer - DevSecOps employer: Sonatype Inc
Contact Detail:
Sonatype Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer - DevSecOps
✨Tip Number 1
Familiarise yourself with the Sonatype Nexus Platform and its features. Understanding how it works will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Sonatype on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Showcase your experience in customer success or technical support roles, especially in software or DevOps environments. Highlighting relevant experiences can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you've helped customers optimise their use of technology in previous roles. Providing specific examples will illustrate your ability to ensure customer success, a key aspect of the CSE role.
We think you need these skills to ace Customer Success Engineer - DevSecOps
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Engineer position at Sonatype. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your background in DevOps, software engineering, or project management. Provide specific examples of how you've successfully mentored customers or improved user experiences in previous roles.
Showcase Soft Skills: Sonatype values interpersonal skills and the ability to build long-term relationships. Make sure to include examples of your communication skills, teamwork, and customer advocacy in your application.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your passion for open-source software and your understanding of the software supply chain. Mention why you want to work at Sonatype and how you can contribute to their mission.
How to prepare for a job interview at Sonatype Inc
✨Understand the Company and Its Products
Before your interview, make sure you have a solid understanding of Sonatype's products, especially the Nexus Platform. Familiarise yourself with their software supply chain security solutions and how they empower developers. This knowledge will help you demonstrate your genuine interest in the role.
✨Showcase Your Technical Expertise
As a Customer Success Engineer, you'll need to exhibit a broad knowledge of the software development lifecycle (SDLC) and relevant tools. Be prepared to discuss your experience with DevOps practices, software engineering, or quality assurance, and how these can benefit Sonatype's customers.
✨Emphasise Relationship-Building Skills
This role is all about helping customers succeed. Highlight your interpersonal skills and any past experiences where you've built long-term relationships with clients. Share examples of how you've mentored or educated others, as this aligns with the responsibilities of a CSE.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Prepare scenarios where you've identified gaps in customer experience or successfully resolved issues. This will showcase your proactive mindset and ability to act as the voice of the customer.
