At a Glance
- Tasks: Help customers optimise their SharePoint environments and provide expert technical support.
- Company: Join a leading tech company focused on Microsoft 365 solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to learn and grow your tech skills.
- Why this job: Be a trusted advisor and make a real impact in customer success with cutting-edge technology.
- Qualifications: Experience in SharePoint administration and strong communication skills are essential.
The predicted salary is between 60000 - 72000 £ per year.
Job Specification: M365 + Sharepoint online Customer Engineer
Role type
We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in SharePoint infrastructure, administration and design. The ideal candidate will possess advanced technical skills and experience in SharePoint infrastructure administration and management, advisory – architecture, consulting and support skills to assist customers drive solutions and resolutions. The ideal candidate will possess advanced technical skills and experience in deployment, planning, and migration. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.
Skills Required
- Experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, advanced troubleshooting and SharePoint customization and development.
- BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
- Proven track record of delivering high-quality technical support and solutions to customers.
- Proven track record in successfully planning, deploying, operating, and optimizing on premises, hybrid, and online SharePoint environment and solutions.
- Analyze and troubleshoot complex technical issues related to SharePoint environments and provide effective solutions.
- Strong knowledge of SharePoint development best practices and advising and providing guidance to a development team.
- Strong PowerShell skills and experience with SharePoint
- Strong skills and knowledge of SharePoint Client Side Object Model (CSOM)
- Well-rounded skills in other general areas of Azure infrastructure (IaaS, PaaS, SaaS, etc.)
- Broad knowledge of SQL Server use with SharePoint Server related to configuration and SharePoint DB maintenance practices.
- Broad knowledge of Microsoft 365 Archive and relation to SharePoint Online and OneDrive
- Broad knowledge of Microsoft Data Security ang Governance solutions for SharePoint Online and OneDrive
- Graph API knowledge related to SharePoint Online and OneDrive
- Knowledge of migration and upgrade techniques and options for SharePoint Server.
Optional Skills
- Advanced knowledge of SQL Server use with SharePoint Server
- Advanced knowledge of the use of Graph API
- Well architected framework (and implementation of concepts)
- Cloud adoption framework (and implementation of concepts)
- Azure DevOps, GitHub, understanding of CI/CD lifecycle
- Advanced Knowledge of Microsoft 365 Backup
- Advanced knowledge of Microsoft 385 Archive
- SharePoint Development knowledge:
- Ability to discuss the appropriate solutions to use and understanding of the tools required and personnel skills that are needed for SharePoint development tasks e.g.
- Skills and experience with SharePoint Framework (SPFx) development
- Experience with JavaScript, REST APIs, and SharePoint custom development, including web part development
Relevant Certifications
- Relevant certifications in SharePoint, Microsoft technologies, or related areas are a plus.
M365 RESPONSIBILITIES SUMMARY:
- Customer Centricity
- Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Exchange online, SharePoint Online, Teams, Teams Phone, M365 Apps, Azure AD, Endpoint Mgmt. Security & Compliance) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge yourself to drive the best outcomes.
- Proposing effective cloud strategies to meet the customer needs & deliver them through workshops, training & advisory services.
- Collaborate closely with customers and stakeholders to understand business needs and translate them into scalable, secure, and efficient engagements.
- Ability to inspire customers by communicating complex concepts in a simple, business value context with proven white boarding capabilities.
- Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes.
- Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams, including Product Groups, to enable continuous improvement.
- Business Impact
- Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in Microsoft technology.
- Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments.Deliver all work according to MS best practices & policies and using repeatable IP.
- Technical Leadership
- Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
- Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
- Relationship Building.
- Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.
Skills Set (Preferred)
- Technical Specialist should stay current on the required Microsoft 365 certifications, as well as new certs that are relevant.
- Ideal candidate will have soft skills such as, effective written & oral communications, and have the skills necessary to engage a customer in a deep technical conversation.
- Should be an expert in at least two of the following areas:
- Exchange Online
- SharePoint Online
- Power Platform
- Teams, Phone & Rooms
- M365 Copilot
- Viva Platform
- Windows & Cloud Endpoint
- IDM, Information Protection & Compliance.
- Governance & Risk Management
SOFT SKILLS
- [1st] Must be able to quickly develop trust and rapport with CSAMs & Customers (most of the time they are of this profile: System Admins, Enterprise Architects, IT Specialists or Managers)
- [2nd] Passion for customer advocacy in a technology domain.
- Strong communication skills in both spoken and written English
- Ability to articulate technical issues/requirements accurately with Customer, Microsoft Services, M365 development teams at the appropriate technical depth.
- Have the necessary skills to engage a customer in a deep technical conversation.
- Strong problem-solving skills and a proactive approach to learning.
- Have a commitment to customer and partner satisfaction, ability to thrive in a competitive team environment.
- Ability to work independently.
Qualifications (Required)
- Presentation skills with a high degree of comfort with both large and small audiences.
- Face-to-face customer engagement skills
- Good Knowledge of Microsoft 365 Suite.
- Degree in B. Tech with Computer Science, BCA /MCA, MSC IT.
- Holds one or more Microsoft 365 related certifications.
M365 + SharePoint online Customer Engineer in Woking employer: Sonata Software
Sonata Software is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and skill enhancement in the rapidly evolving field of data architecture. Located in the UK, our team enjoys a supportive environment that values work-life balance and encourages meaningful contributions to cutting-edge projects.
StudySmarter Expert Advice🤫
We think this is how you could land M365 + SharePoint online Customer Engineer in Woking
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sonata Software values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sonata Software might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sonata Software!
✨Direct Apply to Sonata Software
Let's not forget to apply directly through the Sonata Software website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace M365 + SharePoint online Customer Engineer in Woking
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sonata Software.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sonata Software. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sonata Software
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
