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For Companies At a Glance
- Tasks: Lead exciting projects in data and analytics for the BioPharma sector.
- Company: Join a forward-thinking team focused on innovative solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by driving client satisfaction and strategic initiatives.
- Qualifications: Experience in program management and strong communication skills required.
- Other info: Dynamic role with potential for career advancement in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic Program & Account Manager to join our Europe team. This role will act as the primary point of contact overseeing the implementation and ongoing support of Microsoft Fabric and Commercial Analytics solutions. In addition to program delivery, the individual will manage the Sonata account, drive client satisfaction, and identify opportunities for growth.
Program & Project Management
- Serve as the primary UK-based point of contact for the BioPharma client during implementation and support phases.
- Lead program governance, planning, timelines, and execution for Microsoft Fabric and commercial analytics implementation.
- Coordinate with cross-functional delivery teams to ensure milestones and deliverables are met.
- Manage risks, issues, dependencies, and escalation paths effectively.
- Provide regular status updates and reports to internal and client leadership.
- Facilitate meetings, align expectations, and maintain high client satisfaction.
Post-Implementation Support
- Act as the continuous point of contact for all support-related queries.
- Collaborate with European support and technical teams to triage and resolve issues.
- Establish and maintain support structures, processes, and documentation.
Strategic Advisory
- Advise BioPharma stakeholders on data and analytics strategy, including commercial analytics and associated technologies.
- Identify opportunities for process improvement, optimization, and future initiatives.
- Present recommendations and roadmaps to senior stakeholders.
Account Management & Growth
- Manage the Sonata account for the BioPharma client, ensuring strong relationships and trust.
- Identify and pursue opportunities to grow the account through new initiatives, services, and solutions.
- Work closely with sales and leadership teams to develop proposals and strategic plans.
- Monitor account health, revenue, and client satisfaction metrics.
Qualifications
- Proven experience in program and project management within data and analytics domains.
- Excellent client-facing communication and stakeholder management skills.
- Ability to manage risks, dependencies, and complex delivery timelines.
- Experience in account management and growth strategies.
- Familiarity with BioPharma industry processes and compliance is a plus.
Skills
- Program governance and delivery
- Data and analytics strategy
- Relationship building and account growth
- Risk and issue management
- Strong presentation and communication skills
Program Manager employer: Sonata Software
Contact Detail:
Sonata Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the BioPharma and analytics sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to program management and client relations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you managed risks or improved processes. This will demonstrate your capability to handle the responsibilities of the Program Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform!
We think you need these skills to ace Program Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Program Manager. Highlight your experience in program and project management, especially in data and analytics. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Europe team. Share specific examples of how you've driven client satisfaction and managed accounts in the past.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or the way you present your experiences, we want to see that you can engage effectively with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Sonata Software
✨Know Your Stuff
Make sure you’re well-versed in Microsoft Fabric and commercial analytics solutions. Brush up on your knowledge of the BioPharma industry too, as it’ll show you understand the context of the role and can speak confidently about relevant processes.
✨Showcase Your Communication Skills
As a Program Manager, you'll need to communicate effectively with clients and stakeholders. Prepare examples of how you've successfully managed client relationships and facilitated meetings in the past. This will demonstrate your ability to maintain high client satisfaction.
✨Be Ready for Problem-Solving
Expect questions about how you handle risks and issues during project delivery. Think of specific instances where you’ve navigated challenges and what strategies you used to keep projects on track. This will highlight your proactive approach to program governance.
✨Think Growth
Prepare to discuss how you can identify opportunities for account growth. Have some ideas ready on how you could enhance the Sonata account and drive new initiatives. This shows you're not just focused on delivery but also on strategic advisory and long-term success.
