Role: Sharepoint & Exchange Customer Engineer
Location: Remote (within UK)
Mode of hire: Permanent
Active Security Clearance mandatory
SharePoint & Exchange Hybrid Customer Engineer
Role Overview
We are seeking a highly experienced Microsoft SharePoint & Exchange Hybrid Engineer with strong enterprise-level expertise across SharePoint Online, SharePoint On-Premises, Exchange Online, and Exchange On-Premises.
The candidate will be responsible for enterprise SharePoint architecture, administration, troubleshooting, migration and hybrid solutions, along with Exchange administration and hybrid messaging support.
Key Responsibilities
SharePoint
- Design, administer and support enterprise SharePoint Online and SharePoint On-Premises environments.
- Provide expertise in SharePoint Architecture and Topology.
- Manage SharePoint Service Applications, authentication, permissions and configurations.
- Troubleshoot complex SharePoint infrastructure and application issues.
- Perform SharePoint patching, upgrades and version migrations.
- Manage and maintain enterprise SharePoint Server environments.
- Design and support SharePoint Hybrid solutions.
- Plan and execute migrations from SharePoint On-Premises to SharePoint Online.
- Support enterprise SharePoint scaling, performance and availability.
- Develop and support SharePoint Disaster Recovery solutions.
- Manage sites, lists, libraries, permissions and other SharePoint components.
- Provide technical assessments, workshops, training and expert guidance to customers.
- Support Microsoft 365 and SharePoint modernization initiatives.
- Act as a senior technical resource for complex customer environments.
Exchange
- Administer and support Microsoft Exchange Server 2016/2019/SE and Exchange Online.
- Design, implement and maintain Exchange Hybrid environments.
- Configure and troubleshoot Hybrid Configuration Wizard (HCW), hybrid mail flow and secure mail routing.
- Manage DAG, mailbox databases, transport services, connectors, certificates and virtual directories.
- Troubleshoot mail flow, Autodiscover, Outlook connectivity, mailbox access and authentication issues.
- Manage Exchange Online mailboxes, shared/resource mailboxes, distribution groups and Microsoft 365 Groups.
- Configure mail flow rules, retention, archiving and compliance policies.
- Support Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
- Support Exchange migrations between On-Premises and Exchange Online.
- Manage SPF, DKIM and DMARC configurations.
- Use PowerShell / Exchange Management Shell for administration and automation.
Required Technical Skills
SharePoint
- SharePoint Online
- SharePoint On-Premises
- SharePoint Architecture / Topology
- SharePoint Service Applications
- SharePoint Troubleshooting
- SharePoint Authentication
- SharePoint Hybrid
- SharePoint Online Migration
- SharePoint Server Upgrades & Patching
- Enterprise SharePoint Administration
- SharePoint Disaster Recovery
- SharePoint Performance & Scaling
- Microsoft 365
Exchange
- Exchange Online
- Exchange Server 2016/2019/SE
- Exchange Hybrid
- Hybrid Configuration Wizard (HCW)
- Database Availability Groups (DAG)
- Mail Flow / SMTP
- Autodiscover
- Exchange Connectors
- Exchange Online Protection
- Microsoft Defender for Office 365
- SPF / DKIM / DMARC
- Exchange Migration
- PowerShell
Identity & Infrastructure
- Active Directory
- Microsoft Entra ID / Azure AD
- Azure AD Connect
- Hybrid Identity
- High Availability
- Disaster Recovery
Candidate Requirements
- 15–20 years of overall IT experience
- Strong hands-on enterprise SharePoint expertise
- Strong experience across both SharePoint Online and SharePoint On-Premises
- Solid Exchange Online and Exchange On-Premises experience
- Proven experience with SharePoint and Exchange Hybrid environments
- Active SC Security Clearance
- Excellent English communication skills
- Strong customer-facing, technical writing, presentation and training skills
- Experience working in enterprise/customer environments
ABOUT SONATA SOFTWARE
Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.
Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Meico, Australia, DACH Germany/Switzerland) & Nordics Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.
Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.
Sharepoint On premise/ Exchange Customer Engineer in Manchester employer: Sonata Software
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and support for professional certifications, ensuring that our team members thrive in their careers. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a strong focus on work-life balance, making us an excellent choice for those seeking meaningful and rewarding employment.
