Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers succeed with Microsoft 365 Copilot by providing expert guidance and support.
- Company: Join a leading tech giant focused on customer engagement and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by empowering businesses to thrive with cutting-edge technology.
- Qualifications: Experience with M365 Copilot and strong communication skills are essential.
- Other info: Dynamic role with a focus on collaboration and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Would you love to build expertise around the next generation of SaaS Business Applications cloud services? As a Digital Customer Success Manager (CSM), your customer’s success comes first, and their success with the business solutions they build on Microsoft 365 Copilot Chart is core to Microsoft’s success. You will work with a wide range of customers to help them adopt technology and realise their business vision, providing them with guidance on how to address obstacles to their success and how to best take advantage of the competencies available on Microsoft’s broad Partner channel.
You will be empowered to shape customer relationships for Microsoft's 365 Copilot Chart customers, serving as a key contact helping your customers achieve high utilisation and successful outcomes from their Microsoft Dynamics 365 and Power Apps cloud services.
Responsibilities:- Establish and maintain strong relationships with assigned customers, serving as their primary point of contact and trusted advisors.
- Understand customers' business needs, goals, and challenges to identify opportunities where M365 Copilot Chart can provide value and drive business outcomes.
- Collaborate with the customer and relevant stakeholders to develop a migration plan and strategy, identifying key milestones, dependencies, and potential risks.
- Guide customers through the onboarding and implementation process, ensuring a smooth transition and successful adoption of M365 Copilot Chart.
- Conduct regular check-ins with customers to assess their satisfaction, address any issues, and provide proactive support and guidance.
- Collaborate with cross-functional teams, including sales, consulting, and technical support, to coordinate efforts and deliver exceptional customer service.
- Develop and execute customer success plans tailored to each customer's unique objectives, outlining milestones, success metrics, and action items.
- Provide training and enablement to customers to maximise their utilisation of M365 Copilot Chart and optimise their business processes.
- Monitor and analyse customer usage and adoption data, identifying trends, patterns, and opportunities to drive product engagement and expansion.
- Proactively identify and mitigate risks to customer satisfaction, escalating issues as necessary and driving prompt resolution.
- Advocate for customer needs and feedback within the organisation, collaborating with product management and development teams to influence product roadmap and enhancements.
- Stay up to date with industry trends, best practices, and product updates related to M365 Copilot Chart, maintaining a deep understanding of the platform's capabilities and value proposition.
- Contribute to the continuous improvement of customer success processes, tools, and resources, sharing knowledge and insights with the broader team.
- Over 1 year of M365 Copilot Chart consultancy experience.
- Excellent architectural knowledge of M365 Copilot Chart.
- Performance troubleshooting experience.
- Experience of providing pre-sales demonstrations.
- Experience of working on full life cycle implementations & configurations across multiple versions of M365 Copilot.
- Excellent understanding and knowledge of core M365 Copilot Chart.
- Ability to create high quality functional documentation and strong requirements gathering skills.
- 5+ years of industry experience.
- 2+ related experience in a technical consulting role.
- B.Sc, BE, B. Tech in CS, or IT.
- The candidate should have Dynamics 365 F&O Intermediate level certifications.
- Should stay current on the required Dynamics 365 certifications, as well as new certs that are relevant.
Customer Engineer copilot in London employer: Sonata Software
Contact Detail:
Sonata Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer copilot in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that dream job. Keep it concise and focus on how you can add value to their team.
✨Tip Number 3
Don’t shy away from follow-ups! After an interview or networking event, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace the application process. Plus, it’s a great way to show you’re genuinely interested in joining us.
We think you need these skills to ace Customer Engineer copilot in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Customer Success Manager role. Highlight your experience with M365 Copilot Chart and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to build customer relationships, develop strategies, and provide training. This will help us see how you can contribute to our customers' success.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only qualified but also a great fit for our team culture. Share your passion for technology and customer success, and don’t be afraid to show us what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Sonata Software
✨Know Your Stuff
Make sure you brush up on M365 Copilot Chart and its features. Understand how it can solve customer problems and drive business outcomes. Being able to discuss specific use cases will show your expertise and enthusiasm.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've successfully built relationships with customers in the past. Highlight your ability to understand their needs and provide tailored solutions. This role is all about customer success, so make sure you demonstrate that mindset.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations or challenges. Think through potential scenarios beforehand and outline your approach to problem-solving and communication. This will help you stand out as a proactive candidate.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team, company culture, or future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.