Exchange Customer Engineer
Role Overview
We are seeking a highly experienced Microsoft Exchange Hybrid Engineer with strong enterprise-level expertise across Exchange Online, and Exchange On-Premises .
The candidate will be responsible for enterprise SharePoint architecture, administration, troubleshooting, migration and hybrid solutions, along with Exchange administration and hybrid messaging support.
Key Responsibilities
Exchange
- Administer and support Microsoft Exchange Server 2016/2019/SE and Exchange Online .
- Design, implement and maintain Exchange Hybrid environments.
- Configure and troubleshoot Hybrid Configuration Wizard (HCW) , hybrid mail flow and secure mail routing.
- Manage DAG, mailbox databases, transport services, connectors, certificates and virtual directories .
- Troubleshoot mail flow, Autodiscover, Outlook connectivity, mailbox access and authentication issues.
- Manage Exchange Online mailboxes, shared/resource mailboxes, distribution groups and Microsoft 365 Groups.
- Configure mail flow rules, retention, archiving and compliance policies .
- Support Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
- Support Exchange migrations between On-Premises and Exchange Online.
- Manage SPF, DKIM and DMARC configurations.
- Use PowerShell / Exchange Management Shell for administration and automation.
Required Technical Skills
Exchange
- Exchange Online
- Exchange Server 2016/2019/SE
- Exchange Hybrid
- Hybrid Configuration Wizard (HCW)
- Database Availability Groups (DAG)
- Mail Flow / SMTP
- Autodiscover
- Exchange Connectors
- Exchange Online Protection
- Microsoft Defender for Office 365
- SPF / DKIM / DMARC
- Exchange Migration
- PowerShell
Identity & Infrastructure
- Active Directory
- Microsoft Entra ID / Azure AD
- Azure AD Connect
- Hybrid Identity
- High Availability
- Disaster Recovery
Candidate Requirements
- 15–20 years of overall IT experience
- Solid Exchange Online and Exchange On-Premises experience
- Proven experience with Exchange Hybrid environments
- Active SC Security Clearance
- Excellent English communication skills
- Strong customer-facing, technical writing, presentation and training skills
- Experience working in enterprise/customer environments
Exchange Customer Engineer in Gloucester employer: Sonata Software
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and support for professional certifications, ensuring that our team members thrive in their careers. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a strong focus on work-life balance, making us an excellent choice for those seeking meaningful and rewarding employment.
