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- Tasks: Help customers succeed with Microsoft 365 Copilot Chart and guide them through tech adoption.
- Company: Join Microsoft, a leader in innovative cloud services and customer engagement.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by empowering businesses to thrive with cutting-edge technology.
- Qualifications: Experience with M365 Copilot Chart and strong communication skills are essential.
- Other info: Dynamic role with a focus on customer success and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Would you love to build expertise around the next generation of SaaS Business Applications cloud services? As a Digital Customer Success Manager (CSM), your customer’s success comes first, and their success with the business solutions they build on Microsoft 365 Copilot Chart is core to Microsoft’s success. You will work with a wide range of customers to help them adopt technology and realize their business vision, providing them with guidance on how to address obstacles to their success and how to best take advantage of the competencies available on Microsoft’s broad Partner channel.
You will be empowered to shape customer relationships for Microsoft 365 Copilot Chart customers, serving as a key contact helping your customers achieve high utilization and successful outcomes from their Microsoft Dynamics 365 and Power Apps cloud services.
Responsibilities- Establish and maintain strong relationships with assigned customers, serving as their primary point of contact and trusted advisors.
- Understand customers' business needs, goals, and challenges to identify opportunities where M365 Copilot Chart can provide value and drive business outcomes.
- Collaborate with the customer and relevant stakeholders to develop a migration plan and strategy, identifying key milestones, dependencies, and potential risks.
- Guide customers through the onboarding and implementation process, ensuring a smooth transition and successful adoption of M365 Copilot Chart.
- Conduct regular check-ins with customers to assess their satisfaction, address any issues, and provide proactive support and guidance.
- Collaborate with cross-functional teams, including sales, consulting, and technical support, to coordinate efforts and deliver exceptional customer service.
- Develop and execute customer success plans tailored to each customer's unique objectives, outlining milestones, success metrics, and action items.
- Provide training and enablement to customers to maximize their utilization of M365 Copilot Chart and optimize their business processes.
- Monitor and analyze customer usage and adoption data, identifying trends, patterns, and opportunities to drive product engagement and expansion.
- Proactively identify and mitigate risks to customer satisfaction, escalating issues as necessary and driving prompt resolution.
- Advocate for customer needs and feedback within the organization, collaborating with product management and development teams to influence product roadmap and enhancements.
- Stay up to date with industry trends, best practices, and product updates related to M365 Copilot Chart, maintaining a deep understanding of the platform's capabilities and value proposition.
- Contribute to the continuous improvement of customer success processes, tools, and resources, sharing knowledge and insights with the broader team.
- Over 1 year of M365 Copilot Chart consultancy experience.
- Excellent architectural knowledge of M365 Copilot Chart.
- Performance troubleshooting experience.
- Experience of providing pre-sales demonstrations.
- Experience of working on full life cycle implementations & configurations across multiple versions of M365 Copilot.
- Excellent understanding and knowledge of core M365 Copilot Chart.
- Ability to create high quality functional documentation and strong requirements gathering skills.
- 5+ years of industry experience.
- 2+ related experience in a technical consulting role.
- B.Sc, BE, B. Tech in CS, or IT.
- The candidate should have Dynamics 365 F&O Intermediate level certifications.
- Should stay current on the required Dynamics 365 certifications, as well as new certs that are relevant.
Customer Engineer copilot employer: Sonata Software
Contact Detail:
Sonata Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer copilot
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Digital Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products, especially M365 Copilot Chart. We want you to show off your knowledge and passion for helping customers succeed with Microsoft’s solutions!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of a CSM. We suggest rehearsing answers to common interview questions so you can confidently showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Engineer copilot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Customer Success Manager role. Highlight your experience with M365 Copilot Chart and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Skills: Don’t forget to emphasise your technical consulting experience and any relevant certifications. We want to see how your skills can help our customers succeed with Microsoft 365 Copilot Chart.
Be Personable: Remember, this role is all about building relationships! Use your application to convey your communication style and how you connect with customers. A friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sonata Software
✨Know Your Stuff
Make sure you have a solid understanding of M365 Copilot Chart and its features. Brush up on your knowledge about how it can drive business outcomes for customers. Being able to discuss specific use cases will show that you're not just familiar with the product, but that you can also think critically about its application.
✨Showcase Your Customer-Centric Approach
As a Digital CSM, your role revolves around customer success. Prepare examples from your past experiences where you've successfully built relationships and helped clients overcome challenges. Highlight your ability to listen to customer needs and tailor solutions accordingly.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think through potential challenges a customer might face during the onboarding process and how you would guide them through it. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in SaaS applications and customer success strategies. Being knowledgeable about industry developments will not only impress your interviewers but also demonstrate your commitment to continuous learning and improvement in your field.