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- Tasks: Lead customer support, deliver workshops, and provide expert guidance on SharePoint solutions.
- Company: Join a dynamic team of industry experts in a remote-friendly environment.
- Benefits: Competitive salary, professional development, and access to emerging technologies.
- Other info: Opportunity for continuous learning and building strong customer relationships.
- Why this job: Make a real impact by enhancing customer experiences and driving digital transformation.
- Qualifications: Deep understanding of Microsoft SharePoint and experience in delivering proactive services.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK (Remote)
Employment Type: Permanent
Description Of Role
- Key technical resource for the customer.
- Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
- Join a highly motivated team of leading industry experts.
- Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
- Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
- Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
- Build strong customer relationships and ensure deliveries align with customer projects and milestones.
- Gain access to expertise and support from Microsoft’s consulting practice and product groups.
- Continually learn and grow professionally.
- Analyse problems.
- Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
- Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.
Required Skills & Capabilities
- SharePoint Architecture / Topology
- SharePoint Service Applications
- SharePoint Troubleshooting Skills
- SharePoint Authentication Providers
- SharePoint (Zero Downtime) Patching
- SharePoint Basics: Create Sites, Lists, Manage Permissions etc.
- SharePoint Disaster Recovery Scenarios
- Upgrading Between SharePoint Versions
- Managing, Maintaining, And Migrating Enterprise SharePoint Server
- Scaling Enterprise SharePoint Environments
- Configuring SharePoint Hybrid Solutions
- Migrating To SharePoint Online
Technical Experience
- Deep understanding in Microsoft SharePoint.
- Track record of supporting customer digital transformation delivering enterprise-grade SharePoint solutions.
- Experience delivering proactive services, such as workshops and technical assessments.
Role Requirements
- SC Security Clearance
Support Lead in London employer: Sonata Software North America Inc.
Contact Detail:
Sonata Software North America Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with SharePoint. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your SharePoint projects and any workshops you've led. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common SharePoint scenarios and troubleshooting techniques. We want you to be ready to impress with your knowledge and problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Support Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Lead role. Highlight your experience with SharePoint and any relevant workshops or assessments you've delivered. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills: Since this role involves building strong customer relationships, it’s crucial to demonstrate your excellent communication abilities in your application. Use clear and concise language, and maybe share a brief example of how you’ve successfully communicated complex ideas in the past.
Highlight Your Technical Expertise: Don’t forget to showcase your deep understanding of Microsoft SharePoint and any relevant certifications. We’re keen on seeing how you’ve supported digital transformation and delivered enterprise-grade solutions, so make that front and centre in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Sonata Software North America Inc.
✨Know Your SharePoint Inside Out
Make sure you brush up on your SharePoint knowledge before the interview. Be ready to discuss your experience with SharePoint architecture, troubleshooting, and migrating to SharePoint Online. The more specific examples you can provide about your past projects, the better!
✨Showcase Your Communication Skills
As a Support Lead, you'll need to build strong relationships with customers. Practice articulating your thoughts clearly and confidently. Consider preparing a few scenarios where you've successfully communicated complex technical concepts to non-technical stakeholders.
✨Demonstrate Proactive Service Delivery
Think of instances where you've delivered proactive services like workshops or assessments. Be ready to explain how these initiatives improved customer experiences or helped them achieve their goals. This will show that you understand the importance of being proactive in your role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially related to SharePoint. Prepare to discuss specific challenges you've faced and how you approached them. Highlight your analytical skills and how you maintain best practices in your work.