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- Tasks: Lead customer support, deliver workshops, and provide expert guidance on SharePoint solutions.
- Company: Join a dynamic team of industry experts in a remote-friendly environment.
- Benefits: Enjoy competitive salary, professional development, and early access to emerging technologies.
- Other info: Build strong relationships and grow professionally in a thriving developer community.
- Why this job: Make a real impact by enhancing customer experiences and driving digital transformation.
- Qualifications: Deep understanding of Microsoft SharePoint and experience in delivering proactive services.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK (Remote)
Employment Type: Permanent
Description Of Role
- Key technical resource for the customer.
- Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
- Join a highly motivated team of leading industry experts.
- Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
- Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
- Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
- Build strong customer relationships and ensure deliveries align with customer projects and milestones.
- Gain access to expertise and support from Microsoft’s consulting practice and product groups.
- Continually learn and grow professionally.
- Analyse problems.
- Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
- Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.
Required Skills & Capabilities
- SharePoint Architecture / Topology
- SharePoint Service Applications
- SharePoint Troubleshooting Skills
- SharePoint Authentication Providers
- SharePoint (Zero Downtime) Patching
- SharePoint Basics: Create Sites, Lists, Manage Permissions etc.
- SharePoint Disaster Recovery Scenarios
- Upgrading Between SharePoint Versions
- Managing, Maintaining, And Migrating Enterprise SharePoint Server
- Scaling Enterprise SharePoint Environments
- Configuring SharePoint Hybrid Solutions
- Migrating To SharePoint Online
Technical Experience
- Deep understanding in Microsoft SharePoint.
- Track record of supporting customer digital transformation delivering enterprise-grade SharePoint solutions.
- Experience delivering proactive services, such as workshops and technical assessments.
Role Requirements
- SC Security Clearance
Support Lead in Brentford employer: Sonata Software North America Inc.
Contact Detail:
Sonata Software North America Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Lead in Brentford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with SharePoint or in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your SharePoint projects and any workshops you've led. This will give potential employers a taste of what you can bring to the table and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to SharePoint and customer support. We recommend role-playing with a friend to build confidence and refine your answers, making sure you highlight your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our community.
We think you need these skills to ace Support Lead in Brentford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Lead role. Highlight your experience with SharePoint and any relevant workshops or assessments you've delivered. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don't forget to mention your communication skills and ability to build strong customer relationships.
Showcase Your Technical Skills: Be specific about your technical expertise in SharePoint. Mention any certifications or accreditations you've earned, and share examples of how you've tackled challenges in previous roles. We love seeing problem-solving in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Sonata Software North America Inc.
✨Know Your SharePoint Inside Out
Make sure you brush up on your SharePoint knowledge before the interview. Be ready to discuss your experience with SharePoint architecture, troubleshooting, and migrating to SharePoint Online. The more specific examples you can provide about your past projects, the better!
✨Showcase Your Communication Skills
As a Support Lead, you'll need to build strong relationships with customers. Prepare to demonstrate your communication abilities during the interview. Think of scenarios where you've successfully educated clients or resolved issues, and be ready to share those stories.
✨Prepare for Technical Questions
Expect some technical questions related to SharePoint services and disaster recovery scenarios. Review common challenges and solutions in SharePoint environments, and be prepared to explain how you've tackled similar issues in the past.
✨Highlight Your Proactive Approach
This role focuses on delivering proactive services like workshops and assessments. Be ready to discuss how you've taken initiative in previous roles to improve customer experiences or streamline processes. Show them that you're not just reactive but also forward-thinking!