Role: Sharepoint & Exchange Customer Engineer
Location: Remote (within UK)
Mode of hire: Permanent
Active Security Clearance mandatory
SharePoint & Exchange Hybrid Customer Engineer
Role Overview
We are seeking a highly experienced Microsoft SharePoint & Exchange Hybrid Engineer with strong enterprise-level expertise across SharePoint Online, SharePoint On-Premises, Exchange Online, and Exchange On-Premises .
The candidate will be responsible for enterprise SharePoint architecture, administration, troubleshooting, migration and hybrid solutions, along with Exchange administration and hybrid messaging support.
Key Responsibilities
SharePoint
- Design, administer and support enterprise SharePoint Online and SharePoint On-Premises environments.
- Provide expertise in SharePoint Architecture and Topology .
- Manage SharePoint Service Applications, authentication, permissions and configurations .
- Troubleshoot complex SharePoint infrastructure and application issues.
- Perform SharePoint patching, upgrades and version migrations .
- Manage and maintain enterprise SharePoint Server environments.
- Design and support SharePoint Hybrid solutions.
- Plan and execute migrations from SharePoint On-Premises to SharePoint Online .
- Support enterprise SharePoint scaling, performance and availability.
- Develop and support SharePoint Disaster Recovery solutions.
- Manage sites, lists, libraries, permissions and other SharePoint components.
- Provide technical assessments, workshops, training and expert guidance to customers.
- Support Microsoft 365 and SharePoint modernization initiatives.
- Act as a senior technical resource for complex customer environments.
Exchange
- Administer and support Microsoft Exchange Server 2016/2019/SE and Exchange Online .
- Design, implement and maintain Exchange Hybrid environments.
- Configure and troubleshoot Hybrid Configuration Wizard (HCW) , hybrid mail flow and secure mail routing.
- Manage DAG, mailbox databases, transport services, connectors, certificates and virtual directories .
- Troubleshoot mail flow, Autodiscover, Outlook connectivity, mailbox access and authentication issues.
- Manage Exchange Online mailboxes, shared/resource mailboxes, distribution groups and Microsoft 365 Groups.
- Configure mail flow rules, retention, archiving and compliance policies .
- Support Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
- Support Exchange migrations between On-Premises and Exchange Online.
- Manage SPF, DKIM and DMARC configurations.
- Use PowerShell / Exchange Management Shell for administration and automation.
Required Technical Skills
SharePoint
- SharePoint Online
- SharePoint On-Premises
- SharePoint Architecture / Topology
- SharePoint Service Applications
- SharePoint Troubleshooting
- SharePoint Authentication
- SharePoint Hybrid
- SharePoint Online Migration
- SharePoint Server Upgrades & Patching
- Enterprise SharePoint Administration
- SharePoint Disaster Recovery
- SharePoint Performance & Scaling
- Microsoft 365
Exchange
- Exchange Online
- Exchange Server 2016/2019/SE
- Exchange Hybrid
- Hybrid Configuration Wizard (HCW)
- Database Availability Groups (DAG)
- Mail Flow / SMTP
- Autodiscover
- Exchange Connectors
- Exchange Online Protection
- Microsoft Defender for Office 365
- SPF / DKIM / DMARC
- Exchange Migration
- PowerShell
Identity & Infrastructure
- Active Directory
- Microsoft Entra ID / Azure AD
- Azure AD Connect
- Hybrid Identity
- High Availability
- Disaster Recovery
Candidate Requirements
- 15–20 years of overall IT experience
- Strong hands‑on enterprise SharePoint expertise
- Strong experience across both SharePoint Online and SharePoint On‑Premises
- Solid Exchange Online and Exchange On‑Premises experience
- Proven experience with SharePoint and Exchange Hybrid environments
- Active SC Security Clearance
- Excellent English communication skills
- Strong customer‑facing, technical writing, presentation and training skills
- Experience working in enterprise/customer environments
ABOUT SONATA SOFTWARE
Sonata Software, with over $1.2 Billion Revenue, is a leading AI‑first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 00+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.
Sonata’s AI‑led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.
Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Meico, Australia, DACH Germany/Switzerland) & Nordics Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.
Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.
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Contact Details:
Sonata Software North America Inc. Recruitment Team
