At a Glance
- Tasks: Lead legal and compliance operations, ensuring top-notch service delivery and operational excellence.
- Company: Join a rapidly scaling fintech company transforming private market investing.
- Benefits: Enjoy comprehensive health coverage, career development, and flexible working options.
- Other info: Be part of a collaborative culture that values diversity and innovation.
- Why this job: Make a real impact in a dynamic environment while driving innovation in legal and compliance.
- Qualifications: Experience in legal and compliance operations with strong leadership and analytical skills.
The predicted salary is between 43200 - 72000 £ per year.
Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We are The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefit from a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/7 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors. Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UK and Luxembourg, Guernsey, South Africa and Mauritius.
We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Operations Director – Legal & Compliance to join our global team.
Position Overview
We are seeking an experienced Operations Director – Legal & Compliance to drive operational excellence across legal and compliance service delivery. The role combines strategic leadership with hands-on operational management to ensure services are delivered efficiently, consistently, and in line with client expectations and regulatory requirements. You will oversee service performance, develop scalable operational processes, and partner with client teams to enhance service offerings, while acting as a subject matter expert (SME) in legal and compliance operations to support service innovation and client growth.
Responsibilities
- Strategic Leadership: As the Subject Matter Expert, develop and implement the operational strategy for legal and compliance services in alignment with Sonata One’s goals. Identify opportunities to enhance service delivery, improve scalability, and drive operational efficiencies. Partner with senior stakeholders to support growth initiatives and expansion of legal and compliance service offerings.
- Operational Excellence: Ensure service delivery aligns with defined Service Level Agreements (SLAs) and internal quality standards, staying informed on regulatory developments and industry best practice. Implement continuous improvement initiatives to optimise workflows, automation, and operational processes. Monitor operational metrics and performance dashboards to drive data-led decision making. Develop strategies to optimise utilisation of legal and compliance staff across the platform, driving adoption and effective use of internal platforms and operational tools.
- Client Service & Relationship Development: Work closely with client relationship teams to ensure exceptional service delivery and a high-quality client experience. Support initiatives and the new logo team to increase client wallet share and revenue, identifying opportunities to expand legal and compliance services. Contribute to maintaining and improving our Client Net Promoter Score (NPS) through consistent, high-quality service delivery.
Key Performance Indicators (KPIs)
- SLA Compliance: Consistent achievement of defined service delivery timelines and quality standards.
- Client Net Promoter Score (NPS): Maintain and improve client satisfaction and advocacy levels.
- Client Wallet Share Growth: Expansion of legal and compliance services across existing client relationships.
- Service Development: Contribution to development and adoption of new legal and compliance service offerings.
- Operational Efficiency: Improved platform utilisation and productivity across legal and compliance teams.
Qualifications
- Thorough understanding of legal and compliance operations within private markets.
- Demonstrated experience leading operational teams and service delivery functions.
- Proven ability to combine strategic thinking with operational execution.
- Experience managing SLA-driven service environments.
- Strong stakeholder management and client relationship skills.
- Experience implementing operational improvements, platforms, or workflow optimisation.
- Excellent analytical, organisational, and leadership capabilities.
- Client-focused with a commitment to service excellence.
- Adaptable in a fast-paced, evolving environment.
- Bachelor’s degree in Law, Finance, Business, or a related discipline (LLB or equivalent preferred).
Being part of Sonata One provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission and we all work together towards that one single goal. We also believe in being real. We’re not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story.
Benefits:
- Private Medical Insurance – Comprehensive coverage to support your health.
- Life Insurance – Peace of mind for you and your loved ones.
- Income Protection – Financial support when you need it most.
- Annual Leave – With extra days that grow the longer you’re with us.
- Pension Scheme – Employee matched helping you plan confidently for the future.
- Wellness Budget – Investing in your health with a gym membership.
- Employee Assistance Program – Confidential, 24/7 support for life’s ups and downs.
- Enhanced Maternity, Paternity & Adoption Leave – Because family matters.
- Career Training & Development – Ongoing learning opportunities to help you grow.
- Paid Volunteering Day – Take time to give back to causes you care about.
Operations Director - Legal & Compliance employer: Sonata One
At Sonata One, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture, where every team member plays a vital role in our mission to revolutionise private markets investing. Our commitment to employee growth is evident through comprehensive benefits such as private medical insurance, career training opportunities, and a wellness budget, all designed to support your well-being and professional development. Join us in a dynamic environment that values innovation and diversity, and be part of a team that is dedicated to making a meaningful impact in the fintech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director - Legal & Compliance
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sonata One and understanding our mission. Tailor your answers to show how your experience aligns with our goals in legal and compliance operations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Sonata One.
We think you need these skills to ace Operations Director - Legal & Compliance
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in legal and compliance operations. We want to see how your skills align with our mission at Sonata One, so don’t hold back on showcasing your relevant achievements!
Showcase Your Strategic Thinking:As an Operations Director, we’re looking for someone who can blend strategic leadership with hands-on management. Use your application to demonstrate how you’ve successfully led teams and improved service delivery in the past.
Highlight Client Relationship Skills:Client service is key for us! Make sure to include examples of how you've built strong relationships and enhanced client satisfaction in your previous roles. This will show us that you understand the importance of a high-quality client experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our #OneGlobalThread!
How to prepare for a job interview at Sonata One
✨Know Your Stuff
Make sure you have a solid understanding of legal and compliance operations, especially within private markets. Brush up on Sonata One's services and how they align with regulatory requirements. This will show that you're not just interested in the role but also invested in the company's mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've led operational teams and improved service delivery in previous roles. Be ready to discuss specific strategies you've implemented that drove efficiency and client satisfaction. This is your chance to demonstrate your strategic thinking and hands-on management style.
✨Engage with Stakeholders
Think about how you've successfully partnered with senior stakeholders in the past. Be prepared to share stories that highlight your relationship-building skills and how you've contributed to growth initiatives. This will help illustrate your ability to work collaboratively and drive results.
✨Data-Driven Decision Making
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as SLA compliance and client satisfaction metrics. Be ready to discuss how you've used data to inform your decisions and improve operational processes. This will show that you can leverage analytics for continuous improvement.
