At a Glance
- Tasks: Manage software delivery, support client onboarding, and bridge communication between teams.
- Company: Early-stage software start-up in Glasgow with an ambitious and diverse team.
- Benefits: Employee share scheme, pension contributions, and predominantly remote work.
- Other info: Collaborate with a global team and enjoy excellent career growth opportunities.
- Why this job: Take ownership in a varied role and make a real impact from day one.
- Qualifications: Recent graduate or early-career candidate with strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Sonas is an early-stage software start-up based in Glasgow, building cash management software for ATM operators and Financial Institutions. We’re a small, ambitious team operating across international markets. We’re looking for a highly organised, detail-oriented individual to join our Product Support Team. You’ll manage software delivery end‑to‑end, support client onboarding, and act as the bridge between developers, stakeholders, and customers. No background in finance or software is required — what matters is your mindset: logical, proactive, and user-focused. This is a varied role that spans project management, product testing, and client support and will be suited to someone who thrives on ownership and variety.
What You’ll Do
- Build and maintain agile project plans across multiple workstreams, tracking progress and removing blockers
- Supervise developers day‑to‑day — managing milestones, estimates, and deadlines
- Travel to client sites to support implementation, onboarding workshops, and troubleshoot issues
- Provide technical support during client demos and pilot phases
- Write storyboards and product briefs based on client needs and internal discussions
- Assist product testing (including regression testing), designing test approaches and diagnosing issues logically
- Run internal product walkthroughs to keep staff up to speed on new features
- Support developers with data and product knowledge during their projects
- Maintain development records and repositories
What We’re Looking For
- Recent graduate or early‑career candidate eager to take on responsibility from day one
- Exceptional organisation and attention to detail
- Clear, confident communicator — comfortable with both technical and non‑technical audiences
- Logical and methodical thinker, especially when designing and analysing tests
- Strong time management with the ability to juggle shifting priorities
- Self‑starter who collaborates well across a global team and time zones
- Problem‑solving mindset with a strong sense of the user’s perspective
- Proficient in Excel and Microsoft Office
Qualifications
- Employee share scheme — join early and share in our growth
- Pension with employer contributions
- Predominantly remote working (Occasional visits to the office – Darnley, Glasgow), with the opportunity to collaborate across an international team spanning the UK, Asia, and beyond
Product Specialist employer: Sonas Systems
At Sonas, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. As a member of our ambitious team in Glasgow, you'll enjoy the flexibility of predominantly remote working while collaborating with a diverse international team. We offer unique growth opportunities, including an employee share scheme and a supportive environment for recent graduates and early-career professionals eager to make a meaningful impact in the software industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their cash management software and think about how your skills can contribute to their goals. Show them you’re not just another candidate — you’re genuinely interested in what they do!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with both technical and non-technical folks, being able to explain complex ideas simply is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of our team at Sonas.
We think you need these skills to ace Product Specialist
Some tips for your application 🫡
Show Your Organisational Skills:Since we're looking for someone highly organised, make sure your application reflects that. Use clear headings, bullet points, and a tidy layout to showcase your attention to detail. We want to see how you can manage information effectively right from the start!
Communicate Clearly:As a Product Specialist, you'll be bridging gaps between different teams. In your application, use straightforward language and avoid jargon. Show us that you can communicate with both technical and non-technical audiences — it’s all about clarity!
Highlight Your Problem-Solving Mindset:We love candidates who think logically and proactively. In your written application, share examples of how you've tackled challenges in the past. This will help us see your user-focused approach and how you thrive on ownership.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our ambitious team at Sonas!
How to prepare for a job interview at Sonas Systems
✨Know the Product Inside Out
Before your interview, take some time to understand Sonas's cash management software and its target audience. Familiarise yourself with the challenges ATM operators and financial institutions face. This will help you demonstrate your user-focused mindset and show that you're proactive about understanding the product.
✨Showcase Your Organisation Skills
Since the role requires exceptional organisation and attention to detail, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and removed blockers to achieve your goals.
✨Communicate Clearly and Confidently
Practice explaining complex concepts in simple terms, as you'll need to communicate with both technical and non-technical audiences. During the interview, focus on being clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss specific instances where you've tackled problems logically and methodically. Think of examples where you’ve designed tests or approached issues creatively. This will highlight your ability to think critically and keep the user's perspective in mind.
