At a Glance
- Tasks: Support clients through onboarding and ensure they maximise the value of our software.
- Company: Join a dynamic start-up in Glasgow with an ambitious team.
- Benefits: Employee share scheme, pension contributions, and flexible remote work.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be the bridge between clients and developers while making a real impact.
- Qualifications: Recent graduates or early-career candidates with strong communication skills.
The predicted salary is between 25000 - 35000 € per year.
Sonas is an early-stage software start-up based in Glasgow, building cash management software for ATM operators and Financial Institutions. We’re a small, ambitious team operating across international markets. We’re looking for a highly organised, detail-oriented individual to join our Customer Support Team. You’ll manage software delivery end-to-end, support client onboarding, and act as the bridge between developers, stakeholders, and customers. No background in finance or software is required — what matters is your ability to build relationships, communicate clearly, and solve problems with a calm, can-do attitude.
What You'll Do
- Assist client onboarding, guiding new customers through the Sonas platform from go-live through to confident, independent use.
- Travel to client sites to support implementation, workshops, and hands-on training.
- Build strong relationships with client teams, understanding their workflows and helping them get maximum value from the platform.
- Support and participate in client demos, showcasing the product clearly and confidently.
- Diagnose and troubleshoot client-reported issues, working hands-on with the platform and the development team where needed.
- Participate in product testing of new features and releases, developing a deep technical understanding of the platform to better support clients.
- Run internal product walkthroughs to keep staff up to speed on new features.
- Support developers with data and product knowledge during their projects.
- Maintain clear records of client interactions, issues, and resolutions.
What We're Looking For
- Recent graduate or early-career candidate who is people-focused and eager to take ownership from day one.
- Natural communicator — warm, professional, and confident with clients at all levels.
- Highly organised with strong attention to detail and the ability to manage multiple client relationships at once.
- Calm and solutions-focused when things don’t go to plan.
- Comfortable getting hands-on with software — you’ll develop genuine product expertise and should enjoy learning how things work under the hood.
- Self-starter who thrives in a fast-moving start-up environment and works well across time zones.
- Problem-solving mindset with a strong sense of the user’s perspective.
- Proficient in Excel and Microsoft Office.
What We Offer
- Employee share scheme — join early and share in our growth.
- Pension with employer contributions.
- Predominantly remote working (Occasional visits to the office – Darnley, Glasgow), with the opportunity to collaborate across an international team spanning the UK, Asia, and beyond.
Customer Success Specialist employer: Sonas Systems
At Sonas, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Customer Success Specialist, you'll enjoy the benefits of a predominantly remote working environment while having the opportunity to engage with an ambitious team dedicated to your professional growth. With our employee share scheme and pension contributions, you can truly be part of our journey as we expand internationally from our Glasgow base.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Sonas tick and be ready to discuss how you can contribute to their mission. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills. As a Customer Success Specialist, you'll need to convey information clearly and confidently. Role-play with friends or family to get comfortable with explaining complex ideas simply.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Sonas team.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A bit of warmth and authenticity can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Success Specialist role. Highlight your organisational skills, attention to detail, and any relevant experiences that showcase your ability to build relationships and solve problems. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Sonas right from the start!
How to prepare for a job interview at Sonas Systems
✨Know the Product Inside Out
Before your interview, take some time to explore Sonas's cash management software. Familiarise yourself with its features and how it benefits clients. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Specialist, clear communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. Think about times when you’ve resolved issues or guided someone through a process — these stories will highlight your natural communication style.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach challenges. Think of specific instances where you’ve had to troubleshoot an issue or adapt to unexpected changes. Emphasising your calm, solutions-focused mindset will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
