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- Tasks: Join us as a Solutions Architect, bridging sales, implementation, and product for our innovative platform.
- Company: Sona is revolutionising frontline workforce management with AI-native solutions for over 100k workers.
- Benefits: Enjoy flexible hybrid working, 35 days annual leave, share options, and a professional development budget.
- Why this job: Make a real impact in a growing company while collaborating with experienced leaders and a dynamic team.
- Qualifications: Strong experience in Workforce Management solutions and excellent presentation and training skills required.
- Other info: Work from anywhere with a co-working stipend and enjoy bi-annual all-expenses-paid team retreats.
The predicted salary is between 56000 - 84000 £ per year.
3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people.
Enter Sona: the next generation of AI-native, frontline workforce management. We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.
In under 4 years, we’ve already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 110+, and secured over $50M in funding from notable VCs, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo).
It’s a hugely exciting time to be joining the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place.
About the Role
In this role you will sit at the intersection between sales, implementation and product to ensure that we develop, sell and implement the best possible product for our customers. You will be providing technical and product consultation and advocacy throughout the customer journey, accountable for a highly solution-oriented sales and implementation process. You will enable Sona to have a keen understanding of the customers’ business and what drives success for them, ensuring we deliver a solution and associated services to expedite time to value and maximise ROI. This role will require you to deeply understand workforce management solutions and best-practices, be able to articulate opportunities and, where appropriate, recommend business process change.
This will mean developing a deep understanding of our platform, the options available and how to transform it based on customer requirements, whilst identifying when to push back and advocate for change. As a core customer product expert, you’ll also work closely with the product team; collecting feedback, insights and industry expertise enabling us to continue to build a best in class product that customers love to use.
Responsibilities
- Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs.
- Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties.
- Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams.
- Champion customer-led UAT and conduct product training for customer trainers.
- Share your expertise to improve internal customer and product understanding.
- Maintain up-to-date documentation as the product evolves and stay current on industry trends.
Requirements
- Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency.
- Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions.
- Experience using industry-standard project methods, tools, and techniques.
- Presentation, solution demonstration, training and meeting facilitation skills.
Benefits
- Salary: Solutions Architect: £70-85k Senior Solutions Architect: £85-100k
- Flexible hybrid working (average 2+ days/week in our London office, no fixed days, flexible schedule)
- Share options
- 35 days annual leave (25 days standard plus 10 flexible public holiday days)
- Extra day of leave for every year of service
- Pension contributions matched up to 5%
- Comprehensive health insurance
- Enhanced parental leave & pay
- Co-working space stipend for those based outside London
- Bi-annual all expenses paid team retreats
- The latest Macbook and equipment budget for your home office
- Professional development budget
- Unlimited free books
Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.
Solutions Architect (UK) employer: Sona
Contact Detail:
Sona Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect (UK)
✨Tip Number 1
Familiarise yourself with the latest trends in workforce management solutions. Understanding how these tools can drive efficiency will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience with AI-native platforms. Engaging in conversations about their challenges and successes can provide valuable insights that you can bring up during your discussions with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented workforce management solutions in the past. Highlighting your hands-on experience will showcase your ability to deliver results and align with our goals at Sona.
✨Tip Number 4
Demonstrate your understanding of customer-centric approaches. Be ready to explain how you would advocate for customers' needs and ensure their success with our platform, as this is a key aspect of the Solutions Architect role.
We think you need these skills to ace Solutions Architect (UK)
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the Solutions Architect role at Sona. Pay attention to the responsibilities and requirements listed in the job description, and think about how your skills and experiences align with them.
Tailor Your CV: Customise your CV to highlight relevant experience in workforce management solutions. Use specific examples that demonstrate your ability to drive business efficiency and your familiarity with project methods and tools.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your qualifications but also expresses your enthusiasm for Sona's mission. Mention how you can contribute to their growth and culture, and provide insights into your understanding of the industry.
Proofread and Edit: Before submitting your application, take the time to proofread and edit your documents. Check for any spelling or grammatical errors, and ensure that your writing is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sona
✨Understand the Product Inside Out
Before your interview, make sure you have a deep understanding of Sona's platform and its features. Familiarise yourself with how workforce management solutions work and be ready to discuss how they can drive business efficiency.
✨Showcase Your Consultation Skills
Be prepared to demonstrate your ability to consult with customers effectively. Think of examples from your past experiences where you successfully interpreted customer requirements and delivered tailored solutions.
✨Prepare for Technical Questions
Expect technical questions related to workforce management solutions. Brush up on industry-standard project methods and be ready to discuss how you've used these in previous roles to ensure successful implementations.
✨Highlight Your Collaboration Experience
This role requires collaboration with various teams. Share specific instances where you've worked closely with project managers or product teams to deliver successful outcomes, emphasising your teamwork and communication skills.
