Sona in London is seeking a Director of Support and Services to design and scale an AI-first support function. This hands-on leadership role combines agent architecture, operational design, product collaboration, and team leadership to solve support at scale without proportional headcount.You'll own the support operating model end to end, working closely with Product, ML, and Engineering to architect agent behaviour, identify systemic friction, and raise agent capability.
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Head of AI-First Support & Services in London employer: Sona
Sona is an exceptional employer, offering a dynamic work environment in the heart of London’s Soho, where innovation meets frontline operational needs. With a strong focus on employee development, our Payroll Manager role not only provides competitive salaries and generous leave policies but also fosters a culture of continuous improvement through AI-driven solutions. Join us to lead a talented team while enjoying unique benefits like share options, professional development budgets, and annual retreats, all aimed at creating a fulfilling and rewarding workplace experience.
