Sona is seeking a Director of Support and Services to build and scale an AI-first support function in London. You will own the end-to-end operating model, define escalation protocols, and lead a lean team focusing on configuration, quality monitoring, and continual improvement.
Collaborate with Product, ML, and Engineering to advance agent capabilities and drive measurable support outcomes. The role emphasizes scalable, systemic improvement over individual ticket handling, with hybrid work and a
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Director of AI-First Support & Services in London employer: Sona
Sona is an exceptional employer, offering a dynamic work environment in the heart of London’s Soho, where innovation meets frontline operational needs. With a strong focus on employee development, our Payroll Manager role not only provides competitive salaries and generous leave policies but also fosters a culture of continuous improvement through AI-driven solutions. Join us to lead a talented team while enjoying unique benefits like share options, professional development budgets, and annual retreats, all aimed at creating a fulfilling and rewarding workplace experience.
