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- Tasks: Configure the Sona platform to meet customer needs and ensure smooth implementations.
- Company: Join a fast-growing AI-native workforce management company making a real impact.
- Benefits: Enjoy remote work, 35 days leave, share options, and professional development budget.
- Why this job: Be part of a dynamic team and shape the future of frontline workforce management.
- Qualifications: Strong data understanding, problem-solving skills, and experience with SQL and Excel.
- Other info: Exciting growth opportunities and a chance to make a significant impact.
The predicted salary is between 36000 - 60000 £ per year.
3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses – their people.
Enter Sona: the next generation of AI-native, frontline workforce management. We've built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams. In 4 years, we've already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 120+, and secured over $50M in funding from notable VCs, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo). It's a hugely exciting time to be joining the team as we're still small enough that you'll have a significant impact on the company's growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place.
About the Role
As a Solutions Specialist, you will be responsible for configuring the Sona platform to meet customer requirements, ensuring a smooth and successful implementation. Working within a dedicated pod alongside a Project Manager and Solutions Architect, you will manage multiple implementations, translating specifications into a fully functional system while collaborating with customer and internal teams. This is a hands-on, technical role requiring problem-solving skills and deep product expertise. You will troubleshoot challenges, ensure seamless system operation, deliver training to customers, and provide insights to the Product Team to enhance our platform. If you enjoy solving complex technical problems and working cross-functionally, we'd love to hear from you.
Responsibilities
- Customer Data Management: Use and adapt Sona's templates to collect, clean, and migrate customer data, ensuring accuracy through validation and collaboration.
- System Configuration: Configure Sona based on the Solution Design spec using internal tools, data upload methods, and coordination with Product and Engineering.
- User Acceptance Testing (UAT): Run UAT with customers, adjust configurations based on feedback, and maintain the Solution Design Document.
- Training: Deliver Train the Trainer sessions for system admins, both in-person and virtually, and provide ongoing Q&A support for managers.
- Hypercare Support: Provide troubleshooting, final configurations, and data loads before transitioning customers to Customer Success and Support.
Requirements
- You have a strong understanding of data flows and keen attention to detail.
- You're a proactive learner, able to rapidly pick up new systems and processes as the product evolves.
- Experienced in key technical tools: SQL for data extraction, config and UAT, advanced Excel/Sheets for data manipulation and automation, and ideally JSON for configuration (or willingness to learn).
- You're customer-centric, with strong communication and stakeholder management skills.
- Capable of presenting to groups and delivering training.
- You're eager to become a Sona expert over time.
Benefits
- Salary: £*****k
- Remote and flexible working (with travel to UK client sites and London office for onboarding and team days)
- Share options
- 35 days annual leave (25 days standard plus 10 flexible public holiday days)
- Extra day of leave for every year of service
- Pension contributions matched up to 5%
- Comprehensive health insurance
- Enhanced parental leave & pay
- Co-working space stipend for those based outside London
- Bi-annual all expenses paid team retreats
- The latest MacBook and equipment budget for your home office
- Professional development budget
- Unlimited free books
Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.
Solutions Specialist in England employer: Sona
Contact Detail:
Sona Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Specialist in England
✨Tip Number 1
Get to know the Sona platform inside out! Familiarise yourself with its features and functionalities so you can confidently discuss how it meets customer needs during interviews. This will show that you're not just interested in the role, but also passionate about the product.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Sona is present. Building relationships can give you insider knowledge and potentially a referral, which can really boost your chances of landing that Solutions Specialist role.
✨Tip Number 3
Prepare for technical questions! Brush up on your SQL and Excel skills, as well as any other tools mentioned in the job description. Being able to demonstrate your technical prowess will set you apart from other candidates.
✨Tip Number 4
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you tackled complex issues. This will help illustrate your ability to thrive in a hands-on, technical role like the one at Sona.
We think you need these skills to ace Solutions Specialist in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Specialist role. Highlight your experience with data management, system configuration, and any relevant technical skills like SQL or advanced Excel. We want to see how you can bring your unique skills to our team!
Showcase Problem-Solving Skills: In your application, share examples of how you've tackled complex technical challenges in the past. We love candidates who can think on their feet and come up with innovative solutions, so don’t hold back on those success stories!
Be Customer-Centric: Since this role involves working closely with customers, emphasise your communication and stakeholder management skills. Let us know how you've successfully trained others or managed client relationships in previous roles – we’re all about making a positive impact!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our Sona family!
How to prepare for a job interview at Sona
✨Know the Product Inside Out
Before your interview, make sure you understand Sona's platform and its features. Familiarise yourself with how it addresses the challenges faced by frontline organisations. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Solutions Specialist, you'll need to tackle complex technical issues. Prepare examples from your past experiences where you've successfully solved problems or improved processes. Be ready to discuss how you approached these challenges and what the outcomes were.
✨Practice User Acceptance Testing (UAT)
Since UAT is a key part of the role, brush up on your testing skills. Think about how you would run UAT sessions and gather feedback. You might even want to simulate a UAT scenario during your interview to demonstrate your understanding and approach.
✨Communicate Clearly and Confidently
Strong communication is crucial for this position. Practice explaining technical concepts in simple terms, as you’ll need to train users and collaborate with various teams. During the interview, focus on being clear and concise in your responses to showcase your communication skills.
