Tour Operations

Full-Time 28800 - 43200 £ / year (est.) No home office possible

Job Title: Operational Specialist

We are seeking a passionate individual with a love for travel to join our dynamic team at Sona Tours Ltd. The primary goal is to ensure client satisfaction and foster loyalty through smooth operational management within our busy, growing tour operator company. As a key player in our team, your role will support upper management in developing strategies to meet or exceed sales targets by maintaining efficient operations.

Experience Required

The ideal candidate will have experience in a similar role within the travel industry, confidently dealing with staff, suppliers, and directors. Strong skills in operations, fare knowledge, staff management, and communication are essential. Ability to work in a fast-paced environment is also required.

Key Competencies

Creativity and Innovation: Generate new ideas, challenge the status quo, support change, and solve problems creatively.
Customer Focus: Dedicate efforts to delight customers, increase satisfaction, and resolve issues proactively.
Results Focus: Set challenging goals, prioritize tasks, overcome obstacles, and be accountable.
Problem Solving and Judgment: Recognize issues, gather information, address root causes, and make timely decisions.
Planning: Develop realistic plans aligned with company goals, manage resources, and create contingency strategies.
Initiative: Take independent action, seek new responsibilities, and support self-development.
Organizational Effectiveness: Build relationships across departments, operate diplomatically, and drive results in a complex organization.

Typical Responsibilities

Managing budgets and maintaining financial records
Sourcing products and destinations for bespoke travel and sustainable tourism
Participating in familiarization visits to new destinations
Liaising with travel partners to manage bookings and schedules
Dealing with customer inquiries and ensuring expectations are met
Overseeing the smooth operation of the business
Negotiating with suppliers on B2B and B2C levels
Managing bookings, cancellations, and services for travel products
Handling FIT travel arrangements and ground transportation
Collaborating with other departments to resolve customer queries
Problem-solving across various aspects of the business
Managing mid and back-office operations

Ideal Candidate Profile

Experience in the above responsibilities, candid, hardworking, and committed
Ability to work under pressure and meet deadlines
Proficiency in Microsoft Office Suite and willingness to learn in-house software
Flexibility to work shifts in a 24-hour operation

Additional Details

Seniority Level: Mid-Senior level

Employment Type: Full-time

Industry: Travel Arrangements

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Tour Operations employer: Sona Tours Ltd

At Sona Tours Ltd, we pride ourselves on being an exceptional employer that values creativity, customer focus, and operational excellence. Our vibrant work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth within the dynamic travel industry. Located in a bustling area, we offer a supportive environment where your passion for travel can thrive, alongside competitive benefits and a commitment to sustainable tourism.