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For Companies At a Glance
- Tasks: Manage budgets, liaise with travel partners, and ensure smooth operations in a fast-paced environment.
- Company: Join Sona Tours Ltd, a growing tour operator passionate about client satisfaction and travel experiences.
- Benefits: Enjoy a dynamic work culture, opportunities for travel, and the chance to make a real impact.
- Why this job: Be part of a creative team that values innovation and customer focus while developing your skills.
- Qualifications: Experience in travel operations, strong communication skills, and proficiency in Microsoft Office are essential.
- Other info: This is a full-time role with mid-senior level responsibilities in the travel industry.
The predicted salary is between 28800 - 42000 £ per year.
We are seeking a passionate individual with a love for travel to join our dynamic team at Sona Tours Ltd. The primary goal is to ensure client satisfaction and foster loyalty through smooth operational management within our busy, growing tour operator company. As a key player in our team, your role will support upper management in developing strategies to meet or exceed sales targets by maintaining efficient operations.
Experience Required
The ideal candidate will have experience in a similar role within the travel industry, confidently dealing with staff, suppliers, and directors. Strong skills in operations, fare knowledge, staff management, and communication are essential. Ability to work in a fast-paced environment is also required.
Key Competencies
- Creativity and Innovation: Generate new ideas, challenge the status quo, support change, and solve problems creatively.
- Customer Focus: Dedicate efforts to delight customers, increase satisfaction, and resolve issues proactively.
- Results Focus: Set challenging goals, prioritize tasks, overcome obstacles, and be accountable.
- Problem Solving and Judgment: Recognize issues, gather information, address root causes, and make timely decisions.
- Planning: Develop realistic plans aligned with company goals, manage resources, and create contingency strategies.
- Initiative: Take independent action, seek new responsibilities, and support self-development.
- Organizational Effectiveness: Build relationships across departments, operate diplomatically, and drive results in a complex organization.
Typical Responsibilities
- Managing budgets and maintaining financial records
- Sourcing products and destinations for bespoke travel and sustainable tourism
- Participating in familiarization visits to new destinations
- Liaising with travel partners to manage bookings and schedules
- Dealing with customer inquiries and ensuring expectations are met
- Overseeing the smooth operation of the business
- Negotiating with suppliers on B2B and B2C levels
- Managing bookings, cancellations, and services for travel products
- Handling FIT travel arrangements and ground transportation
- Collaborating with other departments to resolve customer queries
- Problem-solving across various aspects of the business
- Managing mid and back-office operations
Ideal Candidate Profile
- Experience in the above responsibilities, candid, hardworking, and committed
- Ability to work under pressure and meet deadlines
- Proficiency in Microsoft Office Suite and willingness to learn in-house software
- Flexibility to work shifts in a 24-hour operation
Additional Details
- Seniority Level: Mid-Senior level
- Employment Type: Full-time
- Industry: Travel Arrangements
Tour Operations employer: Sona Tours Ltd
Contact Detail:
Sona Tours Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Operations
✨Tip Number 1
Network within the travel industry by attending events, trade shows, or local meetups. Building relationships with professionals in the field can lead to valuable insights and potential job opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends in travel operations and sustainable tourism. Showing that you are knowledgeable about current industry practices can set you apart from other candidates.
✨Tip Number 3
Demonstrate your problem-solving skills during interviews by sharing specific examples of how you've successfully managed challenges in previous roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research Sona Tours Ltd. and their unique offerings. Tailoring your conversation to reflect an understanding of their business model and values can show your genuine interest in the role and the company.
We think you need these skills to ace Tour Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly in operations and customer service. Use specific examples that demonstrate your ability to manage budgets, liaise with suppliers, and handle customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention how your skills in problem-solving, planning, and customer focus align with the company's goals and values.
Highlight Key Competencies: In your application, emphasise your creativity, initiative, and results-focused mindset. Provide examples of how you've successfully managed projects or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sona Tours Ltd
✨Show Your Passion for Travel
Make sure to express your love for travel during the interview. Share personal experiences that highlight your enthusiasm and how they relate to the role. This will resonate well with the interviewers at Sona Tours Ltd.
✨Demonstrate Operational Knowledge
Be prepared to discuss your previous experience in operations within the travel industry. Highlight specific examples where you successfully managed budgets, sourced products, or dealt with suppliers, as these are key aspects of the role.
✨Emphasise Problem-Solving Skills
Prepare to share instances where you've effectively solved problems in a fast-paced environment. Discuss your approach to identifying issues and implementing solutions, as this aligns with the company's focus on customer satisfaction and operational efficiency.
✨Exhibit Strong Communication Abilities
Since the role involves liaising with various stakeholders, showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've built relationships across departments in past roles.
