Sona IT Ltd. is seeking an enthusiastic 1st Line Service Desk Engineer to join our Stanmore office-based team.
You will be the first point of contact for clients, handling requests by phone, email, live chat and WhatsApp, and you will resolve routine IT issues while learning the MSP side of our business. You’ll support Windows 11 and Microsoft 365, manage onboarding/offboarding in Microsoft 365, and follow our security processes to verify callers before making changes.
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