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- Tasks: Consult with customers to implement and configure innovative workforce management solutions.
- Company: Join Sona, a cutting-edge AI-native workforce management company making waves in the industry.
- Benefits: Enjoy competitive salary, 35 days leave, remote work, and unlimited free books.
- Why this job: Make a real impact on frontline organisations while working with a passionate team.
- Qualifications: Experience in workforce management solutions and strong communication skills required.
- Other info: Be part of a dynamic team with excellent growth opportunities and bi-annual retreats.
The predicted salary is between 60000 - 84000 £ per year.
Get AI-powered advice on this job and more exclusive features. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range.
3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people. Enter Sona: the next generation of AI-native, frontline workforce management. We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.
In 4 years, we’ve already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 120+, and secured over $50M in funding from notable VC’s, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo). It’s a hugely exciting time to be joining the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place.
About The Role
In this role you will sit at the intersection between sales, implementation and product to ensure that we develop, sell and implement the best possible product for our customers. You will be providing technical and product consultation and advocacy throughout the customer journey, accountable for a highly solution-oriented implementation process. You will enable Sona to have a keen understanding of the customers’ business and what drives success for them, ensuring we deliver a solution and associated services to expedite time to value and maximise ROI.
This role will require you to deeply understand workforce management solutions and best-practices, be able to articulate opportunities and, where appropriate, recommend business process change. This will mean developing a deep understanding of our platform, the options available and how to transform it based on customer requirements, whilst identifying when to push back and advocate for change. As a core customer product expert, you’ll also work closely with the product team; collecting feedback, insights and industry expertise enabling us to continue to build a best in class product that customers love to use.
Responsibilities
- Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs.
- Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties.
- Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams.
- Champion customer-led UAT and conduct product training for customer trainers.
- Share your expertise to improve internal customer and product understanding.
- Maintain up-to-date documentation as the product evolves and stay current on industry trends.
Requirements
- Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency.
- Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions.
- Experience using industry-standard project methods, tools, and techniques.
- Presentation, solution demonstration, training and meeting facilitation skills.
Salary: £70-100k (depending on experience)
Remote and flexible working (with travel to UK client sites and London office for onboarding and team days).
Benefits:
- Share options
- 35 days annual leave (25 days standard plus 10 flexible public holiday days)
- Extra day of leave for every year of service
- Pension contributions matched up to 5%
- Enhanced parental leave & pay
- Co-working space stipend for those based outside London
- Bi-annual all expenses paid team retreats
- The latest Macbook and equipment budget for your home office
- Unlimited free books
Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Software Development
Solutions Architect employer: Sona (getsona.com)
Contact Detail:
Sona (getsona.com) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Sona or similar companies. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Sona's products inside out. Dive into workforce management solutions and think about how you can contribute to their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your presentation skills! You’ll need to demonstrate your ability to communicate complex ideas clearly. Grab a friend and run through your pitch – feedback is gold!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Sona team.
We think you need these skills to ace Solutions Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Architect role. Highlight your experience with workforce management solutions and how it aligns with what Sona is looking for. We want to see how you can bring value to our team!
Showcase Your Expertise: Don’t hold back on sharing your knowledge! Use your application to demonstrate your understanding of workforce management best practices and how you've successfully implemented solutions in the past. This will help us see you as a strong candidate.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining the Sona team!
How to prepare for a job interview at Sona (getsona.com)
✨Know Your Stuff
Make sure you have a solid understanding of workforce management solutions. Brush up on the latest trends and best practices, as well as Sona's specific offerings. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you've successfully implemented solutions for clients. Be ready to explain how you identified issues, proposed changes, and delivered results. This will demonstrate your ability to drive business efficiency.
✨Engage with the Team
During the interview, ask insightful questions about the team dynamics and company culture. This shows that you're not just interested in the role but also in how you can contribute to the overall success of Sona.
✨Practice Your Presentation Skills
Since the role involves training and facilitating meetings, practice presenting your ideas clearly and confidently. You might even want to prepare a mini-presentation on a relevant topic to showcase your skills during the interview.