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- Tasks: Consult with customers to implement innovative workforce management solutions and drive business efficiency.
- Company: Join Sona, a cutting-edge AI-native workforce management platform making waves in the industry.
- Benefits: Enjoy remote work, competitive salary, 35 days leave, and bi-annual team retreats.
- Why this job: Make a real impact on frontline organisations while working with a passionate and dynamic team.
- Qualifications: Experience in workforce management solutions and strong customer consultation skills required.
- Other info: Be part of a growing team with excellent career development opportunities and a supportive culture.
The predicted salary is between 60000 - 84000 £ per year.
3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people.
Enter Sona: the next generation of AI-native, frontline workforce management. We've built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.
In 4 years, we've already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 120+, and secured over $50M in funding from notable VCs, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo).
It's a hugely exciting time to be joining the team as we're still small enough that you'll have a significant impact on the company's growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place.
About The Role
In this role you will sit at the intersection between sales, implementation and product to ensure that we develop, sell and implement the best possible product for our customers. You will be providing technical and product consultation and advocacy throughout the customer journey, accountable for a highly solution-oriented implementation process. You will enable Sona to have a keen understanding of the customers' business and what drives success for them, ensuring we deliver a solution and associated services to expedite time to value and maximise ROI.
This role will require you to deeply understand workforce management solutions and best-practices, be able to articulate opportunities and, where appropriate, recommend business process change. This will mean developing a deep understanding of our platform, the options available and how to transform it based on customer requirements, whilst identifying when to push back and advocate for change.
As a core customer product expert, you'll also work closely with the product team; collecting feedback, insights and industry expertise enabling us to continue to build a best in class product that customers love to use.
Responsibilities
- Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs.
- Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties.
- Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams.
- Champion customer-led UAT and conduct product training for customer trainers.
- Share your expertise to improve internal customer and product understanding.
- Maintain up-to-date documentation as the product evolves and stay current on industry trends.
Requirements
- Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency.
- Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions.
- Experience using industry-standard project methods, tools, and techniques.
- Presentation, solution demonstration, training and meeting facilitation skills.
Salary: £70-100k (depending on experience)
Remote and flexible working (with travel to UK client sites and London office for onboarding and team days)
Share options
35 days annual leave (25 days standard plus 10 flexible public holiday days)
Extra day of leave for every year of service
Pension contributions matched up to 5%
Enhanced parental leave & pay
Co-working space stipend for those based outside London
Bi-annual all expenses paid team retreats
The latest Macbook and equipment budget for your home office
Unlimited free books
Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.
Solutions Architect in London employer: Sona (getsona.com)
Contact Detail:
Sona (getsona.com) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Sona's mission and values. Understanding how we empower frontline workers will help you connect your skills to our goals.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience with workforce management solutions can drive efficiency for our customers. We want to see how you can make an impact right from the start.
✨Tip Number 3
Show us your problem-solving skills! During interviews, be prepared to discuss real-life scenarios where you've successfully implemented solutions. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to ask questions! Engaging with us about our products and customer needs shows your genuine interest. Plus, it’s a great way to demonstrate your understanding of the role and industry.
We think you need these skills to ace Solutions Architect in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Solutions Architect and the specifics of workforce management solutions. This will help you tailor your application to show how your experience aligns with what we’re looking for.
Be Authentic: We want to see the real you! Don’t just regurgitate your CV; share your passion for the industry and why you’re excited about joining Sona. A personal touch can really make your application stand out.
Showcase Your Skills: Highlight your relevant skills and experiences that relate to the responsibilities mentioned in the job description. Use specific examples to demonstrate how you've successfully implemented solutions in the past.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sona (getsona.com)
✨Know Your Stuff
Make sure you have a solid understanding of workforce management solutions. Brush up on the latest trends and best practices, as well as Sona's platform specifics. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully interpreted customer requirements and delivered tailored solutions. Highlight your ability to advocate for change when necessary, as this is crucial for the role.
✨Practice Your Presentation Skills
Since you'll be involved in training and facilitating meetings, practice presenting complex information clearly and engagingly. Consider doing mock presentations to friends or family to build confidence.
✨Ask Insightful Questions
Prepare thoughtful questions about Sona's products and their implementation processes. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.