At a Glance
- Tasks: Evaluate and process claims, investigate complex cases, and support team members.
- Company: Join Sompo, a global leader in insurance with a focus on collaboration and integrity.
- Benefits: Enjoy health benefits, retirement plans, tuition reimbursement, and a supportive work environment.
- Other info: Embrace diversity and equal opportunity in a workplace that values your contributions.
- Why this job: Make a real impact in the insurance industry while developing your career in a dynamic team.
- Qualifications: Experience in claims handling, strong communication skills, and problem-solving abilities required.
The predicted salary is between 50000 - 60000 £ per year.
Are you looking for your next opportunity? Sompo has a unique opportunity for a Senior Claims Adjuster in our Claims team. Our Claims team is dedicated to delivering exceptional service to our clients while ensuring compliance with policy terms and conditions. We leverage analytics and insights to drive continuous improvement in the use of Third-Party Administrators (TPAs) and third-party experts. Our team embodies Sompo’s values of Accountability, Agility, Collaboration, Development, and Integrity in all aspects of our work.
Location: This position will be based out of our London office. We strive for collaboration, which is why we offer a work environment where our employees thrive and develop long-lasting careers.
What you’ll be doing:
- Evaluate and process claims estimates and paid claims values accurately and in a timely manner, ensuring compliance with policy terms and conditions.
- Investigate and resolve complex claims of a specialist nature, providing excellent service with minimal leakage.
- Manage estimates and billings calculated by clients and brokers, resolving discrepancies promptly.
- Identify and address coverage issues to ensure company liability aligns with contractual commitments.
- Proactively pursue subrogation, contribution, and other recovery opportunities where appropriate.
- Support the implementation of the Claims strategy and operational plans to meet business targets and priorities.
- Produce regular statistical and analytical claims information for effective monitoring and decision-making.
- Act as a referral point for other team members, providing guidance and support on specific tasks or complex claims.
What you’ll bring:
- Extensive knowledge of technical claims handling in a group claims function within a regulated environment.
- Strong understanding of delegated and third-party claims management from technical, commercial, and operational perspectives.
- Excellent interpersonal and communication skills, with the ability to build constructive relationships across teams and stakeholders.
- Proficiency in MS Office applications (Word, Excel, PowerPoint) and the ability to produce detailed reports and management information.
- Strong problem-solving, investigative, and negotiation skills, with a customer-oriented approach.
- Proven track record in managing complex and disputed claims matters, providing expert guidance and opinion.
- Recognized qualifications and/or practical knowledge of the insurance regulatory framework.
At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of some of the benefits we offer, which may vary depending on the country:
- Health & Wellness Benefits
- Retirement & Savings Plans
- Global Parental Leave & Adoption Assistance
- Employee Assistance Program
- Tuition Reimbursement & Professional Qualification benefits
Who we are and what we stand for:
At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.
Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.
Senior Claims Adjuster — Hybrid London employer: Sompo
Sompo is an exceptional employer that prioritises employee growth and well-being, offering a hybrid work environment in London that fosters collaboration and career development. With a strong commitment to accountability, agility, and integrity, employees benefit from competitive compensation, comprehensive health and wellness programmes, and opportunities for professional qualifications. Join us to make a meaningful impact while being part of a diverse and inclusive workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Adjuster — Hybrid London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Sompo or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching common claims scenarios and how you would handle them. Show off your problem-solving skills and knowledge of the regulatory framework—this is your chance to shine!
✨Tip Number 3
Don’t just apply—follow up! After submitting your application through our website, drop a quick email to the hiring manager expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
We think you need these skills to ace Senior Claims Adjuster — Hybrid London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Claims Adjuster role. Highlight your experience in claims handling and any relevant qualifications that align with what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our Claims team at Sompo.
Showcase Your Skills:Don’t forget to showcase your problem-solving and negotiation skills in your application. We love candidates who can demonstrate their ability to handle complex claims effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Sompo
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims handling knowledge. Understand the nuances of evaluating and processing claims, especially in a regulated environment. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the process but can also navigate complex claims effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've tackled challenging claims in the past. Think of specific instances where you resolved discrepancies or managed disputes. Highlight your investigative skills and how they led to successful outcomes, as this is crucial for the role.
✨Communicate Like a Pro
Since excellent interpersonal skills are key, practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you build constructive relationships with clients and stakeholders. Role-playing common interview questions with a friend can help you refine your communication style.
✨Familiarise Yourself with Sompo’s Values
Research Sompo’s core values—Accountability, Agility, Collaboration, Development, and Integrity. Think about how your personal values align with theirs and be prepared to share examples of how you embody these principles in your work. This will show that you’re not just a fit for the role, but also for the company culture.
