At a Glance
- Tasks: Evaluate and process claims, investigate complex cases, and support team members.
- Company: Join Sompo, a global leader in insurance with a focus on collaboration and integrity.
- Benefits: Enjoy health benefits, retirement plans, tuition reimbursement, and a supportive work environment.
- Other info: Hybrid work model with opportunities for professional growth and development.
- Why this job: Make a real impact in the insurance industry while developing your career in a dynamic team.
- Qualifications: Experience in claims handling, strong communication skills, and problem-solving abilities.
The predicted salary is between 55000 - 65000 £ per year.
Are you looking for your next opportunity? Sompo has a unique opportunity for a Senior Claims Adjuster in our Claims team. Our Claims team is dedicated to delivering exceptional service to our clients while ensuring compliance with policy terms and conditions. We leverage analytics and insights to drive continuous improvement in the use of Third-Party Administrators (TPAs) and third-party experts. Our team embodies Sompo’s values of Accountability, Agility, Collaboration, Development, and Integrity in all aspects of our work.
Location: This position will be based out of our London office. We strive for collaboration, which is why we offer a work environment where our employees thrive and develop long-lasting careers.
What you’ll be doing:
- Evaluate and process claims estimates and paid claims values accurately and in a timely manner, ensuring compliance with policy terms and conditions.
- Investigate and resolve complex claims of a specialist nature, providing excellent service with minimal leakage.
- Manage estimates and billings calculated by clients and brokers, resolving discrepancies promptly.
- Identify and address coverage issues to ensure company liability aligns with contractual commitments.
- Proactively pursue subrogation, contribution, and other recovery opportunities where appropriate.
- Support the implementation of the Claims strategy and operational plans to meet business targets and priorities.
- Produce regular statistical and analytical claims information for effective monitoring and decision-making.
- Act as a referral point for other team members, providing guidance and support on specific tasks or complex claims.
What you’ll bring:
- Extensive knowledge of technical claims handling in a group claims function within a regulated environment.
- Strong understanding of delegated and third-party claims management from technical, commercial, and operational perspectives.
- Excellent interpersonal and communication skills, with the ability to build constructive relationships across teams and stakeholders.
- Proficiency in MS Office applications (Word, Excel, PowerPoint) and the ability to produce detailed reports and management information.
- Strong problem-solving, investigative, and negotiation skills, with a customer-oriented approach.
- Proven track record in managing complex and disputed claims matters, providing expert guidance and opinion.
- Recognized qualifications and/or practical knowledge of the insurance regulatory framework.
At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of some of the benefits we offer, which may vary depending on the country:
- Health & Wellness Benefits
- Retirement & Savings Plans
- Global Parental Leave & Adoption Assistance
- Employee Assistance Program
- Tuition Reimbursement & Professional Qualification benefits
Who we are and what we stand for:
At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.
Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.
Senior Claims Adjuster employer: Sompo
Sompo is an exceptional employer that prioritises employee growth and well-being, offering a collaborative work environment in the heart of London. With a strong commitment to professional development, competitive compensation, and comprehensive benefits, including health and wellness programmes, Sompo empowers its employees to thrive while upholding values of integrity and accountability. Join us to make a meaningful impact in the insurance industry while enjoying a supportive culture that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Sompo. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your claims handling knowledge. Be ready to discuss specific cases you've managed and how you tackled complex issues. Show them you're the expert they need!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication and relationship-building are key in this role. Think of examples where you’ve successfully collaborated with teams or resolved conflicts.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're genuinely interested in the position and gives you a better chance of being noticed by the hiring team.
We think you need these skills to ace Senior Claims Adjuster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Claims Adjuster role. Highlight your relevant experience in claims handling and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills match what we're looking for. Be sure to mention your understanding of our values like Accountability and Collaboration.
Showcase Your Skills:Don’t forget to highlight your technical skills, especially your proficiency in MS Office and any experience with complex claims management. We love candidates who can demonstrate their problem-solving and negotiation skills effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Sompo!
How to prepare for a job interview at Sompo
✨Know Your Claims Inside Out
Before the interview, brush up on your technical claims handling knowledge. Be ready to discuss specific cases you've managed, especially complex or disputed claims. This will show your expertise and confidence in the field.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your problem-solving and negotiation skills. Think of situations where you resolved discrepancies or addressed coverage issues effectively. This will demonstrate your ability to handle challenges in a customer-oriented manner.
✨Familiarise Yourself with Sompo's Values
Understand Sompo’s core values: Accountability, Agility, Collaboration, Development, and Integrity. Be ready to explain how you embody these values in your work, as cultural fit is just as important as technical skills.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it opens up a dialogue that can make you more memorable.
