Senior Multinational Operations and Quality Assurance Coordinator in London

As a leading provider of insurance and reinsurance with worldwide operations, we recognise that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.

Sompo has a unique opportunity for a Senior Multinational Operations and Quality Assurance Coordinator in our Multinational quality and controls team. Our Multinational Quality and Controls team ensures global consistency, integrity and compliance across complex insurance programmes spanning multiple jurisdictions. We deliver robust governance frameworks and advanced data quality controls to support operational excellence and transparency worldwide.

Location: This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

What you’ll be doing:

• Support the design and maintenance of governance and data quality frameworks, including multinational guidelines, risk controls, compliance processes, automated controls, exception management and KPI reporting to ensure global consistency and accountability.
• Support Head of Multinational Quality and Controls with governance initiatives, coordinating cross-functional and regional teams to deliver outcomes aligned with business priorities and regulatory requirements.
• Conduct regular quality assurance reviews of data, documentation, identify issues, drive remediation, and verify closure.
• Leverage AI-driven analytics to identify trends, risks and optimisation opportunities that enhance operational effectiveness and compliance.
• Facilitate communication between global and regional stakeholders, ensuring alignment, promoting best practices and driving continuous improvement.
• Manage onboarding, due diligence, and lifecycle monitoring of network partners; maintain accurate capability and performance data.
• Translate findings into clear recommendations. Publish regional updates, champion automation and advanced analytics for continuous improvement.

What you’ll bring:

• Minimum 7 years’ experience in insurance or financial services, with emphasis on operations, strategy execution, or multinational business.
• Demonstrated ability to deliver strategic initiatives and manage complex, cross-functional projects across global teams.
• Strong organisational and project management skills, adept at prioritising multiple deadlines.
• Proficiency in AI-driven analytics and advanced tools (e.g., Power BI, Strategy, Tableau) to optimise processes, enhance data quality and support strategic decision-making.

Our Benefits

We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents. Below are a few highlights of our inclusive benefit programs:

• Expansive Health & Wellness Benefits
• Generous Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance

We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organizational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment.

Our values

• Accountability: Raising the bar on what we deliver
• Agility: Keeping it simple as we grow
• Collaboration: Building relationships with clients and colleagues
• Development: Being curious and having a growth mindset
• Integrity: Being trustworthy and doing what’s right

Around the world, our 9,500+ employees use their expertise to learn, improve and find clear answers for your complex challenges. Because when you choose Sompo, you choose the ease of expertise.

Sompo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.