Multinational Operations and Quality Assurance Coordinator in London

As a leading provider of insurance and reinsurance with worldwide operations, we recognise that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.

Sompo has a unique opportunity for a Multinational Operations and Quality Assurance Coordinator in our Multinational quality and controls team. Our Multinational Quality and Controls team ensures global consistency, integrity and compliance across complex insurance programmes spanning multiple jurisdictions. We deliver robust governance frameworks and advanced data quality controls to support operational excellence and transparency worldwide.

Location: This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

What you’ll be doing:

• Complete comprehensive quality assurance reviews of multinational data and documentation, ensuring accuracy, consistency, and alignment with company standards, while identifying discrepancies, implementing corrective actions, and tracking them through to full resolution.
• Develop and generate reports on key data‑quality metrics, leveraging AI‑driven analytics and tools such as Strategy and Power BI to identify trends, risks, and optimisation opportunities that enhance operational effectiveness and compliance.
• Facilitate communication between global and regional stakeholders, ensuring alignment, promoting best practices and driving continuous improvement.
• Manage onboarding, due diligence, and lifecycle monitoring of network partners; maintain accurate capability and data performance.
• Support the creation, enhancement, and upkeep of guides, training materials, and process documents.
• Provide additional support on tasks and projects as assigned to meet departmental and organisational goals.

What you’ll bring:

• An entry‑level opportunity offering hands‑on experience within a multinational insurance environment, providing practical involvement in compliance, risk, and data‑management activities across cross‑border operations.
• Analytical mindset with the ability to generate, interpret, and act on data-driven insights.
• Strong interpersonal and communication skills to collaborate effectively with internal and external stakeholders.
• Proficiency in using data management platforms, reporting tools, and Microsoft Office Suite.
• Familiarity with AI-driven analytics and advanced tools (e.g., Power BI, Strategy, Tableau) to optimise processes, enhance data quality and support strategic decision-making would be advantageous.

Our Benefits

We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents. Below are a few highlights of our inclusive benefit programs:

• Expansive Health & Wellness Benefits
• Generous Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance

We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organizational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment.

Our values

• Accountability: Raising the bar on what we deliver
• Agility: Keeping it simple as we grow
• Collaboration: Building relationships with clients and colleagues
• Development: Being curious and having a growth mindset
• Integrity: Being trustworthy and doing what’s right

Around the world, our 9,500+ employees use their expertise to learn, improve and find clear answers for your complex challenges. Because when you choose Sompo, you choose the ease of expertise.

Sompo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.