At a Glance
- Tasks: Join us as a Business Transformation Analyst and drive innovative change in our insurance operations.
- Company: Be part of Sompo, a global leader in insurance with a focus on collaboration and growth.
- Benefits: Enjoy competitive pay, health benefits, remote work options, and professional development opportunities.
- Other info: Dynamic hybrid work environment with excellent career advancement potential.
- Why this job: Make a real impact by leveraging data and AI to transform the insurance industry.
- Qualifications: 5-7 years experience in business analysis, preferably in insurance; strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Are you looking for your next opportunity? Sompo has a unique opportunity for a Business Transformation Analyst to join UK Change and Transformation within our Insurance Operations team. This role will sit within our London and UK Regions COO function. The UK Change and Transformation team play a vital role in delivering improvements into those operational teams which support Underwriting, Claims and other support functions, whilst at the same time undertaking transformation activities with which to broaden, and better control the services provided by these teams.
This exciting opportunity will allow the incumbent to support the delivery of key change initiatives by working closely with business stakeholders, technology teams, and delivery colleagues to analyse business needs, improve processes, and help implement solutions aligned to Sompo’s strategic goals. In today’s environment, the role also requires a modern analytical toolkit, including the ability to work confidently with data, use collaboration platforms effectively, and apply AI-enabled tools appropriately to improve the quality, speed, and effectiveness of analysis outputs. This role will play an important part in supporting business growth and strengthening the operational resilience of the services provided to Underwriting, Underwriting Operations, Claims, and UK Insurance supporting functions.
Location: This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
What you’ll be doing:
- We are seeking a forward-thinking Business Transformation Analyst to help shape the future of our Commercial Insurance business. This role goes beyond traditional requirements gathering and documentation. The successful candidate will act as a problem solver, change catalyst and strategic thinker, combining business knowledge, data analysis, emerging technology and stakeholder engagement to identify opportunities, drive innovation and deliver meaningful business outcomes.
- Working across Underwriting, Claims, Pricing, Operations, Distribution and Technology, you will help modernise how we operate, leveraging data, automation and AI to improve customer, broker and employee experiences.
Key Responsibilities
- Business Analysis & Problem Solving
- Analyse end-to-end business processes, operating models and customer journeys.
- Identify business challenges, inefficiencies and improvement opportunities.
- Challenge existing ways of working and propose innovative solutions.
- Translate complex business problems into actionable recommendations.
- Apply systems thinking to understand upstream and downstream impacts of change.
- Data & Analytics
- Use data to identify trends, root causes, risks and opportunities.
- Work with data visualisation and analytics tools such as Power BI, Tableau or similar platforms.
- Develop hypotheses and recommendations supported by quantitative and qualitative analysis.
- Partner with data teams to define metrics, dashboards and business performance indicators.
- Technology & AI Enablement
- Leverage AI tools and emerging technologies to improve analysis, delivery and decision making.
- Utilise tools such as ChatGPT, Microsoft Copilot, Cursor and other AI-enabled platforms.
- Support identification of automation, workflow and digital opportunities.
- Actively explore how GenAI can enhance underwriting, claims and operational processes.
- Stakeholder Engagement
- Build trusted relationships across business and technology teams.
- Facilitate workshops, problem-solving sessions and design thinking activities.
- Influence stakeholders through evidence-based recommendations.
- Communicate complex concepts clearly to both technical and non-technical audiences.
- Change & Delivery
- Support delivery of transformation initiatives from idea through implementation.
- Assist with business case development, benefit identification and outcome tracking.
- Contribute to business readiness, process design and operating model evolution.
- Industry & Market Insight
- Monitor emerging trends across the London Market and Commercial Insurance sector.
- Understand developments in underwriting, claims, pricing, delegated authority, digital distribution and regulatory change.
- Bring external market perspectives and leading practices into transformation initiatives.
Skills & Experience:
- 5–7 years of experience as a Business Analyst, preferably within the insurance industry or related sectors.
- Commercial Insurance Knowledge
- Experience in one or more of:
- Underwriting Workbench platforms
- Claims modernisation programmes
- Pricing and rating solutions
- Policy administration systems
- Delegated authority and distribution platforms
- Broker and customer digital journeys
- Technical & Analytical Skills
- Strong analytical and critical thinking capability.
- Experience using Power BI, Tableau, SQL or similar tools.
- Ability to interpret data and derive actionable insights.
- Experience using collaboration and productivity tools such as MIRO, SharePoint, and related platforms to support workshops, documentation, and team delivery.
- Understanding of process modelling and business architecture concepts.
- Exposure to AI-enabled working practices and modern digital tooling.
- Experience supporting UAT, business readiness, and implementation activities.
- Personal Attributes
- Curious and naturally inquisitive.
- Proactive and self-motivated.
- Comfortable challenging the status quo.
- Strong relationship builder.
- Commercially minded and outcome focused.
- Adaptable and enthusiastic about learning new technologies.
- Driven by delivering measurable business value.
Success Measures
- Improvement opportunities identified and realised.
- Quality of stakeholder relationships.
- Adoption of innovative solutions.
- Business outcomes achieved through change initiatives.
- Effective use of data and AI to support decision making.
At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.
Below is a summary of some of the benefits we offer, which may vary depending on the country:
- Health & Wellness Benefits
- Retirement & Savings Plans
- Global Parental Leave & Adoption Assistance
- Employee Assistance Program
- Tuition Reimbursement & Professional Qualification benefits
Who we are and what we stand for:
At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.
Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.
Business Transformation Analyst employer: Sompo
Sompo is an exceptional employer that prioritises employee growth and collaboration within a dynamic work environment in London. With a strong focus on innovation, our Business Transformation Analyst role offers opportunities to engage with cutting-edge technology and data analytics while contributing to meaningful change initiatives. We are committed to fostering a diverse and inclusive culture, providing competitive benefits, and supporting professional development to ensure our employees thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Business Transformation Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their recent projects and challenges, especially in business transformation. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle case studies or hypothetical scenarios during interviews. Use your analytical mindset to demonstrate how you'd approach real-world challenges in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Business Transformation Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Transformation Analyst role. Highlight relevant experience, especially in business analysis and transformation initiatives. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be specific about your experiences and how they relate to the job description.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to highlight your experience with tools like Power BI or Tableau. Share examples of how you've used data to drive decisions or improve processes in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Sompo
✨Know Your Business Inside Out
Before the interview, dive deep into Sompo's operations, especially in the areas of underwriting and claims. Familiarise yourself with their recent initiatives and how they align with the role of a Business Transformation Analyst. This will help you speak confidently about how your skills can contribute to their goals.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analysis tools like Power BI or Tableau to drive business improvements. Be ready to explain your thought process and how you derived actionable insights from complex data sets. This will demonstrate your analytical prowess and problem-solving capabilities.
✨Engage with Stakeholders
Think of ways to illustrate your experience in building relationships with stakeholders. Share stories about how you've facilitated workshops or influenced decision-making through evidence-based recommendations. This will highlight your ability to communicate effectively with both technical and non-technical audiences.
✨Embrace Change and Innovation
Be prepared to discuss how you've challenged the status quo in previous roles. Highlight any innovative solutions you've proposed or implemented, especially those involving AI or automation. This will show that you're not just a follower but a change catalyst who can drive transformation within the organisation.
