At a Glance
- Tasks: Join our team to analyse business processes and drive transformation initiatives.
- Company: Sompo, a leading insurance company focused on innovation and collaboration.
- Benefits: Competitive salary, health benefits, tuition reimbursement, and professional development opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Be a change catalyst in the insurance industry and make a real impact.
- Qualifications: 5-7 years as a Business Analyst, preferably in insurance; analytical skills required.
The predicted salary is between 56700 - 69300 £ per year.
Sompo has a unique opportunity for a Business Transformation Analyst to join UK Change and Transformation within our Insurance Operations team. The UK Change and Transformation team play a vital role in delivering improvements into those operational teams which support Underwriting, Claims and other support functions, whilst at the same time undertaking transformation activities with which to broaden, and better control the services provided by these teams.
This exciting opportunity will allow the incumbent to support the delivery of key change initiatives by working closely with business stakeholders, technology teams, and delivery colleagues to analyse business needs, improve processes, and help implement solutions aligned to Sompo’s strategic goals. In today’s environment, the role also requires a modern analytical toolkit, including the ability to work confidently with data, use collaboration platforms effectively, and apply AI-enabled tools appropriately to improve the quality, speed, and effectiveness of analysis outputs. This role will play an important part in supporting business growth and strengthening the operational resilience of the services provided to Underwriting, Underwriting Operations, Claims, and UK Insurance supporting functions.
Location: This position will be based out of our London office.
We are seeking a forward-thinking Business Transformation Analyst to help shape the future of our Commercial Insurance business. The successful candidate will act as a problem solver, change catalyst and strategic thinker, combining business knowledge, data analysis, emerging technology and stakeholder engagement to identify opportunities, drive innovation and deliver meaningful business outcomes. Working across Underwriting, Claims, Pricing, Operations, Distribution and Technology, you will help modernise how we operate, leveraging data, automation and AI to improve customer, broker and employee experiences.
Key Responsibilities
- Business Analysis & Problem Solving
- Analyse end-to-end business processes, operating models and customer journeys.
- Identify business challenges, inefficiencies and improvement opportunities.
- Translate complex business problems into actionable recommendations.
- Data & Analytics
- Use data to identify trends, root causes, risks and opportunities.
- Work with data visualisation and analytics tools such as Power BI, Tableau or similar platforms.
- Develop hypotheses and recommendations supported by quantitative and qualitative analysis.
- Partner with data teams to define metrics, dashboards and business performance indicators.
- Technology & AI Enablement
- Leverage AI tools and emerging technologies to improve analysis, delivery and decision making.
- Utilise tools such as ChatGPT, Microsoft Copilot, Cursor and other AI-enabled platforms.
- Support identification of automation, workflow and digital opportunities.
- Actively explore how GenAI can enhance underwriting, claims and operational processes.
- Stakeholder Engagement
- Build trusted relationships across business and technology teams.
- Change & Delivery
- Support delivery of transformation initiatives from idea through implementation.
- Assist with business case development, benefit identification and outcome tracking.
- Contribute to business readiness, process design and operating model evolution.
- Industry & Market Insight
- Monitor emerging trends across the London Market and Commercial Insurance sector.
- Understand developments in underwriting, claims, pricing, delegated authority, digital distribution and regulatory change.
- Bring external market perspectives and leading practices into transformation initiatives.
Skills & Experience:
- 5-7 years of experience as a Business Analyst, preferably within the insurance industry or related sectors.
- BCS International Diploma in Business Analysis, or working towards this qualification, is desirable. Equivalent recognised business analysis qualifications will also be considered.
- Commercial Insurance Knowledge
- Experience in one or more of:
- Underwriting Workbench platforms
- Claims modernisation programmes
- Pricing and rating solutions
- Policy administration systems
- Delegated authority and distribution platforms
- Broker and customer digital journeys
- Technical & Analytical Skills
- Strong analytical and critical thinking capability.
- Experience using Power BI, Tableau, SQL or similar tools.
- Ability to interpret data and derive actionable insights.
- Experience using collaboration and productivity tools such as MIRO, SharePoint, and related platforms to support workshops, documentation, and team delivery.
- Understanding of process modelling and business architecture concepts.
- Exposure to AI-enabled working practices and modern digital tooling.
- Experience supporting UAT, business readiness, and implementation activities.
- Personal Attributes
- Curious and naturally inquisitive.
- Driven by delivering measurable business value.
- Quality of stakeholder relationships.
- Effective use of data and AI to support decision making.
At Sompo, we recognise that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
Health & Wellness Benefits
- Retirement & Savings Plans
- Global Parental Leave & Adoption Assistance
- Employee Assistance Program
- Tuition Reimbursement & Professional Qualification benefits
At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.
Summary Location: London, United Kingdom Type: Full time
Business Analyst - Transformation & Efficiency in London employer: Sompo International
Sompo is an exceptional employer, offering a dynamic work environment in the heart of London where Actuarial Analysts can thrive and develop their careers. With a strong focus on collaboration, employee growth opportunities, and a commitment to diversity and inclusion, we provide competitive compensation and comprehensive benefits that support our employees' well-being and professional development. Join us to make a meaningful impact while working alongside experienced professionals in the exciting field of Specialty Lines insurance.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - Transformation & Efficiency in London
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We think you need these skills to ace Business Analyst - Transformation & Efficiency in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Sompo International, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Sompo International
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Sompo International’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
