Sompo has a unique opportunity for a Business Transformation Analyst to join UK Change and Transformation within our Insurance Operations team. The UK Change and Transformation team play a vital role in delivering improvements into those operational teams which support Underwriting, Claims and other support functions, whilst at the same time undertaking transformation activities with which to broaden, and better control the services provided by these teams.This exciting opportunity will allow the incumbent to support the delivery of key change initiatives by working closely with business stakeholders, technology teams, and delivery colleagues to analyse business needs, improve processes, and help implement solutions aligned to Sompo’s strategic goals. In today’s environment, the role also requires a modern analytical toolkit, including the ability to work confidently with data, use collaboration platforms effectively, and apply AI-enabled tools appropriately to improve the quality, speed, and effectiveness of analysis outputs. This role will play an important part in supporting business growth and strengthening the operational resilience of the services provided to Underwriting, Underwriting Operations, Claims, and UK Insurance supporting functions.Location: This position will be based out of our London office. Our business, your impact, our opportunity:We are seeking a forward-thinking Business Transformation Analyst to help shape the future of our Commercial Insurance business. The successful candidate will act as a problem solver, change catalyst and strategic thinker, combining business knowledge, data analysis, emerging technology and stakeholder engagement to identify opportunities, drive innovation and deliver meaningful business outcomes. Working across Underwriting, Claims, Pricing, Operations, Distribution and Technology, you will help modernise how we operate, leveraging data, automation and AI to improve customer, broker and employee experiences.Key ResponsibilitiesBusiness Analysis & Problem SolvingAnalyse end-to-end business processes, operating models and customer journeys.Identify business challenges, inefficiencies and improvement opportunities.Translate complex business problems into actionable recommendations.Data & AnalyticsUse data to identify trends, root causes, risks and opportunities.Work with data visualisation and analytics tools such as Power BI, Tableau or similar platforms.Develop hypotheses and recommendations supported by quantitative and qualitative analysis.Partner with data teams to define metrics, dashboards and business performance indicators.Technology & AI EnablementLeverage AI tools and emerging technologies to improve analysis, delivery and decision making.Utilise tools such as ChatGPT, Microsoft Copilot, Cursor and other AI-enabled platforms.Support identification of automation, workflow and digital opportunities.Actively explore how GenAI can enhance underwriting, claims and operational processes.Stakeholder EngagementBuild trusted relationships across business and technology teams.Change & DeliverySupport delivery of transformation initiatives from idea through implementation.Assist with business case development, benefit identification and outcome tracking.Contribute to business readiness, process design and operating model evolution.Industry & Market InsightMonitor emerging trends across the London Market and Commercial Insurance sector.Understand developments in underwriting, claims, pricing, delegated authority, digital distribution and regulatory change.Bring external market perspectives and leading practices into transformation initiatives.Skills & Experience: 5-7 years of experience as a Business Analyst, preferably within the insurance industry or related sectors. BCS International Diploma in Business Analysis, or working towards this qualification, is desirable. Equivalent recognised business analysis qualifications will also be considered.Commercial Insurance KnowledgeExperience in one or more of:Underwriting Workbench platformsClaims modernisation programmesPricing and rating solutionsPolicy administration systemsDelegated authority and distribution platformsBroker and customer digital journeysTechnical & Analytical SkillsStrong analytical and critical thinking capability.Experience using Power BI, Tableau, SQL or similar tools.Ability to interpret data and derive actionable insights.Experience using collaboration and productivity tools such as MIRO, SharePoint, and related platforms to support workshops, documentation, and team deliveryUnderstanding of process modelling and business architecture concepts.Exposure to AI-enabled working practices and modern digital tooling.Experience supporting UAT, business readiness, and implementation activitiesPersonal AttributesCurious and naturally inquisitive.Driven by delivering measurable business value.Quality of stakeholder relationships.Effective use of data and AI to support decision makingAt Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.Health & Wellness BenefitsRetirement & Savings PlansGlobal Parental Leave & Adoption AssistanceEmployee Assistance ProgramTuition Reimbursement & Professional Qualification benefitsWho we are and what we stand for:At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo pageOur values come to life in how we hire and grow talent. If you need an accommodation for any part of the application process, please contact the recruiter in charge.SummaryLocation: London, United KingdomType: Full time
Business Analyst Pensions Hybrid Working in London employer: Sompo International
Sompo is an exceptional employer, offering a dynamic work environment in the heart of London where Actuarial Analysts can thrive and develop their careers. With a strong focus on collaboration, employee growth opportunities, and a commitment to diversity and inclusion, we provide competitive compensation and comprehensive benefits that support our employees' well-being and professional development. Join us to make a meaningful impact while working alongside experienced professionals in the exciting field of Specialty Lines insurance.
