At a Glance
- Tasks: Manage enterprise customer relationships and guide them through AI deployment.
- Company: Join SambaNova, a leader in AI technology with a focus on customer success.
- Benefits: Competitive salary, health coverage, wellness benefits, and equity options.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact by helping businesses harness the power of AI.
- Qualifications: 5-10 years in Customer Success or related roles, ideally in AI/ML.
The predicted salary is between 60000 - 80000 £ per year.
Job Description
Samba Nova is hiring a Customer Success Manager to manage and grow relationships with our enterprise customers, guiding them from onboarding through full-scale AI deployment and expansion across their organizations.
Responsibilities
- Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion.
- Build tailored success plans aligned to each customer's AI adoption goals, translating their business objectives into measurable outcomes with Samba Nova's platform.
- Lead onboarding and go‑live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments.
- Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team.
- Drive upsell and cross‑sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments.
- Act as the voice of the customer internally – synthesizing feedback on product gaps, feature requests, and roadmap priorities for the Product and Engineering teams.
- Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption.
- Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts.
Qualifications
- 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep‑tech hardware or software.
- Demonstrated ability to manage complex, multi‑stakeholder accounts and build executive‑level relationships with technical and business audiences.
- Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure – enough to credibly engage with data science and ML engineering teams.
- Proven track record of driving adoption, retention, and expansion within a technical enterprise product.
- Excellent project management skills with the ability to manage multiple priorities and coordinate across internal teams in a fast‑moving environment.
- Strong written and verbal communication skills; able to distill complex technical concepts for both executive and practitioner audiences.
- Bachelor's degree or equivalent experience in a technical or business field.
- Experience with AI accelerators or GPUs.
- LLM fine‑tuning or inference knowledge.
- Familiarity with Samba Nova products or similar MLOps platforms.
- Enterprise Saa S or Paa S background.
- MBA or advanced technical degree (preferred).
- Base Salary Range
- Base Pay Range
- EEO Policy
Samba Nova Systems is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.
Benefits Summary
Samba Nova offers a competitive total rewards package, including the base salary, plus equity and benefits.
We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution.
We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care.
Our library of well‐being benefits available to you and your dependents includes a full subscription to Headspace, Gympass+ membership with access to physical gyms, One Medical membership, counseling services with an Employee Assistance Program, and much more.
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Customer Success Manager in London employer: Somi AI
Somi AI is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to make a significant impact in the EMEA market. With a strong emphasis on professional development and a comprehensive benefits package, employees are empowered to grow their careers while enjoying global programs that cater to diverse lifestyles. Joining our London team means being part of a forward-thinking company that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Somi AI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Somi AI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Somi AI:Your cover letter is your chance to shine! Tell us why you want to work at Somi AI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Somi AI!
How to prepare for a job interview at Somi AI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
