At a Glance
- Tasks: Deliver engaging training sessions and tailor learning experiences for diverse skill levels.
- Company: Join Amplitude's dynamic Customer Education team making a real impact across EMEA.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work with cutting-edge tools and be part of a supportive, innovative team.
- Why this job: Shape customer success and enhance your skills in a collaborative global environment.
- Qualifications: Experience in training or education, strong communication skills, and a passion for technology.
The predicted salary is between 50000 - 60000 £ per year.
Amplitude's Customer Education team is seeking a Technical Trainer / Customer Success Trainer to enable our customers to maximise the value of Amplitude's products. This role serves as Amplitude's primary training presence across the EMEA region, joining an impactful global team that shapes how customers achieve success and contributes directly to the company's growth.
Responsibilities
- Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in‑person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
- Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
- Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
- Leverage AI tools in training design and preparation workflows to increase efficiency, elevate content quality, and scale impact.
- Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
- Support internal enablement: Provide product training for Amplitude team members as needed.
- Work cross‑functionally: Partner with customer‑facing teams and account stakeholders to ensure a seamless training experience.
Customer Success Trainer - EMEA employer: Somi AI
Amplitude is an exceptional employer that prioritises employee growth and development, particularly in the role of Customer Success Trainer. With a vibrant work culture that encourages collaboration and innovation, employees benefit from tailored training opportunities and the chance to work with cutting-edge AI tools. Located in the EMEA region, this position offers a unique opportunity to engage with diverse customers while contributing to the company's global success.
