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- Tasks: Support Account Managers in delivering exceptional customer experiences for Travel and Expense clients.
- Company: Join a dynamic team at Navan, a leader in travel and expense solutions.
- Benefits: World-class training, career advancement opportunities, and a vibrant work culture.
- Other info: Exciting growth potential and a chance to work with innovative technology.
- Why this job: Be the voice of the customer and make a real impact in a fast-paced environment.
- Qualifications: 1+ year in customer success or account management; fluent in German and English.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Associate Account Manager role is a new and developing function at Navan within the wider Account Management department. Associate Account Managers work alongside Account Managers to provide support to our Travel and Expense customers, specifically to programme administrators. As an Associate Account Manager, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals. We are looking for individuals who have a passion for customer success and account management, embody a âgo-getterâ attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role. This role will report directly to the Account Management leader of your assigned segment and be based in [insert GTM Hub Location, i.e. London, Berlin, Paris, or Barcelona].
Responsibilities
- Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications.
- Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on Navanâs product functionality.
- Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests.
- Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customerâs desired outcomes.
- Handle customer escalations and work across teams to resolve issues.
- Act as the âvoice of the customerâ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Run playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIs.
- Document processes to support the team efficiently and at scale.
Qualifications
- 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company.
- Passion for customer experience and technology with the ability to deeply understand a product.
- Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives.
- Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
- Data-driven approach to continuously drive additional efficiency.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
- Fluent in German and English - mandatory.
Associate Account Manager employer: Somi AI
Contact Detail:
Somi AI Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Associate Account Manager
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Navan on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Navanâs travel and expense products. The more you know, the better you can showcase how youâll help customers succeed.
â¨Tip Number 3
Show off your passion for customer success! During interviews, share specific examples of how you've delighted customers in the past. This will demonstrate that you embody the 'go-getter' attitude theyâre looking for.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining the team.
We think you need these skills to ace Associate Account Manager
Some tips for your application đŤĄ
Show Your Passion for Customer Success: Make sure to highlight your enthusiasm for customer experience in your application. We want to see that you genuinely care about helping customers and can communicate effectively, so share any relevant experiences that showcase this passion.
Tailor Your Application: Donât just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Associate Account Manager role. We love seeing candidates who take the extra step to connect their background with what weâre looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured communication, so make sure your thoughts are organised and easy to follow. This will give us a taste of how you communicate in a professional setting.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre proactive and keen to join our team!
How to prepare for a job interview at Somi AI
â¨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Navan's travel and expense product offerings. Familiarise yourself with common queries and issues that programme administrators might face. This will not only help you answer questions confidently but also show your passion for customer success.
â¨Showcase Your Communication Skills
As an Associate Account Manager, effective communication is key. Prepare examples from your past experiences where you successfully communicated complex concepts to diverse audiences. Practising clear and concise explanations will demonstrate your ability to articulate ideas, especially to C-level executives.
â¨Emphasise Your Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved processes in previous roles. Be ready to discuss how you approached these challenges and what the outcomes were. This will highlight your detail-oriented nature and your capability to thrive in a fast-paced environment.
â¨Demonstrate Your Passion for Customer Experience
During the interview, express your enthusiasm for enhancing customer satisfaction and retention. Share your thoughts on what makes a great customer experience and how you can contribute to it at Navan. This will align with their search for individuals who embody a 'go-getter' attitude.