At a Glance
- Tasks: Drive client success and revenue by managing commercial accounts and ensuring satisfaction with our platform.
- Company: Dynamic fintech company passionate about innovation and customer delight.
- Benefits: Competitive salary, growth opportunities, and a fun, fast-paced work culture.
- Other info: Exciting environment with opportunities for career acceleration and collaboration across teams.
- Why this job: Join a vibrant team and make a real impact on client success and business growth.
- Qualifications: 2-3 years in customer-facing roles; strong communication and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
As an Account Manager, your mission will be to drive adoption and revenue from a book of commercial accounts by ensuring your clients are maximizing the value they derive from the Navan platform. You will do this by understanding customer goals, onboarding new customers, conducting product training on our full T&E solution, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program administrators to drive a successful program. You will partner closely with our Sales, Product, Finance, Support and Operations teams to ensure we are delighting our customers and exceeding our goals. You can expect a fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.
What You’ll Do:
- Manage all post-sales activity for Commercial customers including onboard new customers, drive adoption and satisfaction, conduct EBRs, identify opportunities for expansion and manage renewals.
- Develop a trusted advisor relationship with customers (from program administrators up to C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified.
- Partner with Account Executives to successfully implement and launch new customers within the target time to launch timeframes.
- Develop and maintain a deep understanding of our travel and expense product offering to enable program administrators and end users on the Navan’s product/functionality.
- Conduct regular check-ins, adoption review meetings and Executive Business Reviews with customers to ensure all T&E spend goes through the Navan platform and that we remain aligned to the customer business goals.
- Handle customer escalations and work across teams to resolve issues.
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Identify and execute against opportunities for upsells including adding new customer departments, teams and geographies onto the Navan Travel & Expense solution.
- Identify opportunities for cross-selling our Expense solution to Travel customers and partner with Expense AEs to close the deal.
- Own manual customer renewals.
What We’re Looking For:
- 2-3 years of experience in Customer Success Management, Account Management or related customer-facing position within a rapidly growing company.
- Preferred experience in corporate travel management and/or fintech.
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
- Data driven mindset with attention to detail.
- Strong communication and presentation skills.
- Demonstrable track record of high performance and success.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
- Bachelor’s degree preferred or similar work experience.
Account Manager, Commercial employer: Somi AI
At Navan, we pride ourselves on being an exceptional employer that fosters a dynamic and fast-paced work culture where innovation thrives. As an Account Manager, you will have the opportunity to engage with C-suite executives and drive meaningful customer relationships while enjoying comprehensive growth opportunities and a supportive team environment. Our commitment to employee satisfaction and professional development ensures that you will not only excel in your role but also enjoy a fulfilling career journey with us.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Commercial
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they align with customer needs. This will help you demonstrate your knowledge and show that you’re genuinely interested in helping clients succeed with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Account Manager. Highlight your customer success skills and how you’ve driven adoption and satisfaction in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of delighting customers.
We think you need these skills to ace Account Manager, Commercial
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer success and account management, especially in fast-paced environments. We want to see how your skills align with our mission at StudySmarter!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use numbers and specific examples to demonstrate how you’ve driven adoption and satisfaction in previous roles. This will help us see the impact you can make at StudySmarter.
Be Authentic:Let your personality shine through in your application. We’re looking for high-energy individuals who are passionate about delighting clients. Share your enthusiasm for the role and why you’re excited about joining our dynamic team!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive—just what we love to see!
How to prepare for a job interview at Somi AI
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the Navan platform and its travel and expense solutions. Familiarise yourself with the features and benefits, as well as any recent updates or changes. This will help you demonstrate your ability to onboard new customers and conduct effective product training.
✨Showcase Your Customer Success Skills
Prepare examples from your past experience that highlight your ability to build trusted advisor relationships with clients. Think about specific instances where you've driven adoption, resolved escalations, or identified upsell opportunities. This will show that you can effectively manage post-sales activities and ensure customer satisfaction.
✨Emphasise Your Strategic Thinking
Be ready to discuss how you approach problem-solving and prioritising tasks in a fast-paced environment. Share examples of how you've aligned customer goals with business strategies and success metrics. This will demonstrate your ability to think strategically and adapt to changing circumstances.
✨Engage with Enthusiasm
Bring your high energy and passion for customer success to the interview. Show that you're excited about the opportunity to delight clients and drive revenue. A positive attitude can go a long way in making a great impression and fitting into the dynamic culture of the company.
