At a Glance
- Tasks: Provide technical support and advice to access installers, solving their tech issues.
- Company: BFT Automation is a leading Italian company in access automation with over 40 years of experience.
- Benefits: Enjoy competitive pay, bonuses, 22 days holiday, and a pension scheme after probation.
- Other info: Work in a fast-paced international environment with free parking available.
- Why this job: Join a dynamic team where your voice matters and make a real impact in customer experience.
- Qualifications: Technical education with hands-on experience in electro-mechanical systems; strong problem-solving skills required.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
BFT Automation is an Italian company that is part of the SomfyGroup. It designs and manufactures a wide range of access automation equipment. With over 40 years in the industry, we are a market leader in security automation products and are known for product quality, excellent customer service, and expert technical support. While we are most widely known for our gate automation products, we also design and manufacture an extensive range of traffic barriers, automatic bollards and motorized head units and controls that automate the opening of a wide variety of doors. This gives us the capability of providing the key technology components needed by any access security project for any industrial, commercial, or residential site.
Our products include a range of electromechanical and hydraulic motors that can open gates of various weights and sizes, garage door operators, traffic barriers and bollards, automatic door motors, control panels, transmitters, and a variety of safety accessories. The company is headquartered in Schio, Northern Italy, and turns over in excess of 150 million Euros. It sells its products worldwide through fully owned country subsidiaries such as our business in the UK as well as through independent distributors across the globe.
In the UK, BFT sells its products to a variety of installers, including specialist gate installers, security companies, metal fabricators, and fencing contractors. These professionals provide entrance security systems to both domestic and commercial/industrial customers. We operate primarily as a product sales, support, and distribution business, with two locations in the UK: an office and distribution centre in Stockport, Cheshire, and an additional office in Swindon, Wiltshire.
In this role, you will be responsible for providing technical support and advice to our access installer community as well as solving any of their technical issues related to the wide range of technology solutions we provide. This support will primarily be on the phone but will also involve engaging customers face to face when they come into our offices. You will also play a critical role in enhancing our customer experience by collecting and utilizing feedback from our customers that will help us improve our knowledge, the tools we use and our processes.
Responsibilities:
- Develop expertise in all of our technology offerings and provide our installing customers with guidance, primarily via the phone, that enables them to troubleshoot and solve their on-site issues;
- Handle return requests and perform inspection, testing and repairs of hydraulic and electromechanical motors, control panels and other technology components returned by our installing customers;
- Support the field and internal sales staff with technical information requests;
- Show attention to continuous improvement to improve the customer journey by collecting customers’ feedback and sharing information with the relevant internal stakeholders to improve our knowledge, tools and our processes.
- Secondary education in a technical subject with hands-on experience in electro-mechanical and hydraulic systems;
- Practical knowledge of electrics and basic electronics (formal qualifications not required);
- Comfortable with internet-based and IT systems;
- Strong problem-solving skills and a practical, mechanical mindset;
- Clear communicator with a calm, patient phone manner;
- Self-motivated, well-organized, and able to work independently or in a team;
- Eager to learn with strong information retention;
- Flexible, adaptable, and a good sense of humour;
- Experience using ERP and CRM software.
- Competitive compensation plus year-end bonus based on performance;
- 22 days holidays +Bank Holidays plus the period between Christmas & New Year;
- Opportunity to join company pension scheme upon successful completion of 3 months probationary period;
- A practical and stable position in a fast-paced international company;
- Working in a small team of professionals where you can really make a difference and where your voice and opinions both sought and heard;
- Access to and support from the infrastructure associated with a large multinational corporation;
- A dynamic and innovative culture.
- Role is based at Unit C2-C4, Embankment Business Park, Vale Road, Heaton Mersey, Stockport, SK4 3GL;
- Free parking is available.
The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
#J-18808-LjbffrTechnical Support Specialist in Stockport employer: Somfy Group
BFT Automation is an exceptional employer, offering a dynamic and innovative work culture where your contributions truly matter. Located in Stockport, Cheshire, you will benefit from competitive compensation, generous holiday allowances, and the opportunity to join a company pension scheme after a short probation period. With a focus on employee growth and a supportive team environment, BFT provides the perfect platform for those looking to develop their technical expertise while being part of a leading multinational corporation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Somfy Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Somfy Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Somfy Group:Your cover letter is your chance to shine! Tell us why you want to work at Somfy Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Somfy Group!
How to prepare for a job interview at Somfy Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
