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For Companies At a Glance
- Tasks: Provide expert technical support and training for Somfy's innovative products.
- Company: Join Somfy, a leader in smart home technology with a commitment to innovation and quality.
- Benefits: Enjoy competitive pay, year-end bonuses, and a dynamic, autonomous work culture.
- Why this job: Make a meaningful impact while working in a collaborative and tech-savvy environment.
- Qualifications: Requires 2 years in product support, strong tech skills, and problem-solving abilities.
- Other info: Somfy values diversity and is committed to an inclusive workforce.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
SOMFY, your reliable partner for automated access and closure systems for homes and commercial buildings, is committed to developing new ways of living for everyone.
Our group—a French family-owned company in continuous development since its founding—has been the market leader in home automation for 50 years and a pioneer in smart home technology. We are driven daily by innovation and the assurance of the excellent quality of our solutions.
We operate in 58 countries, with 8 production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees and strive for their long-term employability through internal mobility and the development of their professional skills. We promote diversity and inclusion, building on our strong corporate culture.
Job Description
We are looking for a Product Support Specialist B2B who will play a key role in delivering exceptional technical and commercial support to our valued customers and internal teams. This role requires providing expert advice on our products, creating tailored training, and maintaining an up-to-date knowledge of our motors and controls. You will also assist in ensuring seamless updates to our CRM system and the E-shop while supporting the Regional Sales team with crucial technical information.
As a proactive problem-solver, you will identify, diagnose, and troubleshoot technical issues, providing solutions that align with our commitment to quality and customer satisfaction. By fostering strong relationships and effective communication across various channels, you will contribute to maintaining a high level of technical support for both customers and colleagues.
The ideal candidate is technically savvy, with a minimum of 2 years’ experience in a technical support role and a natural aptitude for multitasking. With the ability to work independently, prioritize tasks, and remain self-driven, you will thrive in a fast-paced, collaborative environment. IT literacy, including experience with CRM systems, is essential to this role. If you are motivated to make a meaningful impact and are eager to be part of a dynamic team, we encourage you to apply and bring your technical expertise to Somfy.
Tasks & Responsibilities
- Provide advice on our products by giving technical and commercial support by telephone or email;
- Create and provide product training tailored to Somfy customers and the internal organization;
- Maintain and update information on the CRM system;
- Signal and register quality issues and provide information to the relevant quality Manager;
- Maintain an up-to-date knowledge of Somfy motors and controls by having a close co-operation with the relevant Somfy business groups;
- Assist with updating the E-shop with relevant product information and documentation;
- Support the Regional Sales team with Technical information for their customers.
Qualifications
- A minimum of 2 years’ experience in a product support role;
- Proficient technical knowledge or Tech savvy, with an interest in new technology;
- A real problem solver – ability to diagnose, troubleshoot and identify solutions to resolve issues;
- Ability to multitask;
- Ability to work independently and be self-driven;
- Ability to communicate with customers at all levels across various channels;
- IT literate including knowledge of CRM systems (e.g. Salesforce).
Additional Information
- Competitive compensation plus year-end bonus based on performance;
- A dynamic and innovative culture;
- An autonomous role where you take ownership and fulfill your responsibilities with a technically driven mindset;
- Somfy is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
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Product Support Specialist B2B employer: Somfy Group
Contact Detail:
Somfy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist B2B
✨Tip Number 1
Familiarise yourself with Somfy's product range and the latest trends in home automation. Understanding their offerings will help you provide better support and demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Since the role requires diagnosing and resolving issues, being able to showcase your problem-solving abilities through examples will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Somfy on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Demonstrate your IT literacy by discussing your experience with CRM systems, especially Salesforce. Highlighting your familiarity with these tools will show that you're ready to hit the ground running in this role.
We think you need these skills to ace Product Support Specialist B2B
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Product Support Specialist B2B position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Tailored CV: Create a CV that specifically addresses the key requirements of the role. Emphasise your technical support experience, problem-solving abilities, and familiarity with CRM systems. Use clear examples to demonstrate your skills and achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your technical knowledge and experience in product support, and explain how you can contribute to Somfy's commitment to quality and customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Somfy Group
✨Know Your Products Inside Out
As a Product Support Specialist, you'll need to demonstrate a deep understanding of Somfy's products. Familiarise yourself with the technical specifications and features of the motors and controls, as well as any recent updates or innovations. This knowledge will help you provide expert advice during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved technical issues in previous roles. Highlight your proactive approach to problem-solving and how it aligns with Somfy's commitment to quality and customer satisfaction.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to explain how you've communicated complex technical information to customers or colleagues in the past. Demonstrating your ability to adapt your communication style to different audiences will be crucial.
✨Demonstrate IT Literacy
Since the role requires familiarity with CRM systems, be prepared to discuss your experience with such tools, particularly Salesforce. Share how you've used these systems to enhance customer support and maintain accurate records, showcasing your technical savvy.
