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- Tasks: Manage daily operations, troubleshoot issues, and ensure network uptime in a fast-paced environment.
- Company: Join a dynamic youth media business connecting brands with Gen Z across the UK and ROI.
- Benefits: Enjoy paid birthday leave, flexible annual leave, and a company-provided MacBook.
- Other info: Great growth opportunities in a scaling business with a supportive remote team culture.
- Why this job: Be part of a growing team and make a real impact on innovative media campaigns.
- Qualifications: 2-4 years in operations or technical support, strong organisational skills, and IT proficiency.
The predicted salary is between 15000 - 18000 £ per year.
A fast-growing youth media business connecting brands with Gen Z audiences through a national network of digital screens and creative spaces across universities, colleges, and gyms in the UK and ROI. Founded by a team with firsthand experience of the audience, the company combines strong market insight with entrepreneurial energy and a modern, ambitious approach. As the business continues to scale, it is expanding its network, strengthening partner relationships, and delivering high-impact, real-world media campaigns.
Key Benefits
- Paid birthday leave
- Office closure during Christmas period (annual leave can be used flexibly)
- Company-provided MacBook and monitor (with cybersecurity setup)
- Annual cash plan for everyday healthcare costs
- Inclusion in team activities (fully integrated as a remote team member)
- Strong growth and development opportunities within a scaling business
Why This Role Exists
As the company grows, maintaining operational efficiency across the screen network is critical. This role exists to support the day-to-day operational backbone of the business, ensuring uptime, coordination, and process consistency. Initially focused on General Operations (GenOps), this role will evolve to include Ad Operations (AdOps), providing a clear pathway for growth within the business.
Role Overview
We are looking for a highly organised and proactive Operations Specialist to take ownership of day-to-day network operations. This role is ideal for someone who thrives in a fast-paced environment, is technically confident, and enjoys managing multiple workflows. You will focus on maintaining network uptime, troubleshooting issues, coordinating installations and repairs, and ensuring accurate operational tracking. Over time, you will expand into AdOps, supporting campaign delivery, reporting, and automation initiatives.
Key Responsibilities
- General Operations / Network Support (Core Focus)
- Own day-to-day network uptime through the ticketing system
- Act as escalation point for third-party partners on operational issues
- Troubleshoot and resolve offline screen issues
- Coordinate installations, repairs, and equipment collections
- Maintain accurate inventory and system records
- Update and improve operational processes and flowcharts
- Conduct virtual site checks and remote diagnostics
- Support CMS training and ensure proper system usage
- Operational Coordination
- Collaborate with internal teams, landlords, engineers, and external partners
- Track, communicate, and resolve operational issues efficiently
- Maintain high operational standards across the network
- Support onboarding of new sites and rollout activities
- Ad Operations Support (Growth Area)
- Over time, you will be trained to support:
- Campaign delivery and execution
- Programmatic DOOH (pDOOH) approvals
- Campaign reporting and performance tracking
- Photography planning and coordination
- Automation and process improvements across operations
Requirements
Must-Have
- 2–4+ years experience in operations, technical support, or coordination roles
- Strong organisational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to troubleshoot and resolve issues independently
- Comfortable working in a fast-paced, scaling environment
- Strong ownership mindset and ability to manage multiple workflows
- High level of IT proficiency and ability to learn new tools quickly
Technical Skills
- Microsoft Office (especially Excel and Outlook)
- Project management tools (e.g., Monday.com)
- Remote support tools (e.g., TeamViewer)
- Ability to work across multiple systems with accuracy
Nice to Have
- Experience in advertising, media, ad tech, or DOOH
- Familiarity with CRM or CMS platforms
- Experience with automation or middleware tools
- Exposure to programmatic advertising (pDOOH)
- Background in coordinating installations or technical workflows
Ideal Candidate Profile
- Highly organised and process-driven
- Proactive and calm under pressure
- Comfortable handling repetitive but critical operational tasks
- Strong communicator across multiple stakeholders
- Technically confident with a problem-solving mindset
- Motivated to grow into broader operational and AdOps responsibilities over time
Operations Specialist - 19225 employer: Somewhere
Contact Detail:
Somewhere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist - 19225
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those already working in operations or media. Use platforms like LinkedIn to connect and engage with them. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how you can contribute to their success. Tailor your responses to show that you’re not just a fit for the role, but also passionate about their mission.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple workflows or resolved operational issues in the past. This will demonstrate your ability to thrive in a fast-paced environment, just like the one they’re offering.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our growing team.
We think you need these skills to ace Operations Specialist - 19225
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Specialist role. Highlight your relevant experience in operations and technical support, and show us how your skills align with what we're looking for.
Show Off Your Organisational Skills: We love a candidate who can keep things organised! Use your application to demonstrate your strong organisational skills and attention to detail. Share examples of how you've managed multiple workflows or tackled operational challenges in the past.
Communicate Clearly: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Somewhere
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the specifics of their operations. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Organisational Skills
As an Operations Specialist, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple workflows or improved operational processes. Be ready to discuss how you can bring that same level of organisation to their team.
✨Demonstrate Technical Confidence
Since the role requires a high level of IT proficiency, brush up on relevant tools like Microsoft Office, project management software, and remote support tools. Be prepared to discuss your experience with these tools and how you've used them to troubleshoot issues or streamline operations.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you've had to troubleshoot issues or coordinate with multiple stakeholders, and be ready to explain your thought process and the outcomes.