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- Tasks: Manage client relationships and coordinate team efforts for TikTok marketing success.
- Company: Fast-growing, TikTok-native marketing agency with a dynamic culture.
- Benefits: Competitive salary, commission on renewals, and remote work flexibility.
- Other info: Opportunities for growth based on performance, not just time served.
- Why this job: Join a vibrant team and help brands thrive on TikTok!
- Qualifications: Strong communication skills and a knack for client management.
The predicted salary is between 3000 - 4000 £ per month.
Position: Account Manager
Work hours: 9am-5pm Eastern Timezone, Monday-Friday
Salary budget: 3,500-4,000 USD/month (with 10% commission on renewals and upsells)
Location: Remote (open to any location)
Type of Contract: Independent Contractor
About the Company
The Company is a fast-growing, TikTok-native marketing agency that partners with brands to fully manage and scale their TikTok presence. Unlike traditional agencies, we operate as an end-to-end TikTok partner, owning execution across:
- TikTok Shop setup & operations
- Creator/affiliate management
- Performance optimization
Team Structure
The team operates in pod structures, where each Account Manager is supported by:
- TikTok Shop Operations Specialists (technical/backend)
- Creator/Affiliate Specialists (growth/marketing)
Mission
To own the client relationship and coordinate pod execution so that every client is onboarded fast, supported clearly, and retained long-term—without requiring escalation.
Outcomes
- Client Management
- Successfully manage ~12 clients across their full lifecycle (onboarding → delivery → retention).
- Ensure every client is onboarded within target timeline with no clients stuck in limbo.
- Maintain clear, proactive communication — clients always know where things stand.
- Keep clients confident and engaged; no recurring complaints or surprise escalations.
- Pod Coordination
- Coordinate across Creator Specialists, Media Buyer, and Shop Operator to keep delivery aligned.
- Ensure specialists know their priorities without chasing the AM — handoffs are clean, nothing gets dropped.
- Identify cross-functional blockers early and loop in the right people at the right time.
- Domain Literacy
- Understand TikTok Shop onboarding flow well enough to identify when shop ops are delaying performance.
- Understand creator sourcing logic, expected volume, and what good creator output looks like.
- Understand paid media campaign goals (ROAS vs scale) and recognise creative fatigue or pacing issues.
- Understand how scope creep, delays, and inefficiency impact pod margin — flag commercial risk early.
- Weekly Reporting & Hygiene
- Deliver a weekly client update on time for every client — covering status, wins, risks, and next steps.
- Maintain client data, deliverables, and tracking fully up to date — no missing assets, links, or unclear ownership.
- CRM and project management tools are current and accurate at all times.
- Contribute to client retention through strong relationships and smooth delivery — not sales tactics.
- Flag upsell or expansion opportunities to leadership when clients show clear signals.
- Understand pod revenue and margin at an informational level — do not damage margin through negligence or poor coordination.
Position Description
Full time required (40 hrs per week). Keep in mind — you are not executing on content, media buying, or shop operations. Your role is strategy, coordination, and client communication. The pod specialists handle execution.
Must attend team meetings and scheduled client calls.
Growth Path
Promotion is based on autonomy, judgment, and consistency — not tenure.
What We Believe
- Account Managers are coordinators, not min-specialists. Domain literacy ≠execution responsibility.
- We publish salary bands because clarity beats politics.
- You are graded on how well your clients are supported and how smoothly your pod runs — not on vanity metrics.
- The best AMs are problem solvers who make everyone around them faster.
Account Manager (UK/Canada) in London employer: Somewhere
Contact Detail:
Somewhere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (UK/Canada) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for an Account Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its TikTok strategies. Be ready to discuss how you can manage client relationships and coordinate effectively with pod specialists. Show them you know your stuff!
✨Tip Number 3
Practice your pitch! You need to communicate clearly and confidently about your experience and how it aligns with the role. Think of it as your chance to shine and show why you're the best fit for managing clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Account Manager (UK/Canada) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in client management and coordination, as these are key to what we do at StudySmarter.
Showcase Your Communication Skills: Since clear communication is vital for this position, give examples of how you've successfully managed client relationships in the past. We want to see how you keep clients informed and engaged!
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! Share instances where you've identified and resolved issues quickly, especially in a team setting. This will show us you're ready to tackle challenges head-on.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Somewhere
✨Know Your TikTok Stuff
Make sure you brush up on your knowledge of TikTok Shop and its onboarding flow. Understanding how the platform works will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Coordination Skills
Since the role is all about coordinating with different specialists, be prepared to share examples of how you've successfully managed multiple stakeholders in the past. Highlight your ability to keep everyone aligned and informed without needing to chase them down.
✨Communicate Clearly
Effective communication is key for an Account Manager. Practice articulating your thoughts clearly and concisely. During the interview, make sure to demonstrate your proactive communication style and how you keep clients engaged and informed.
✨Prepare for Problem-Solving Scenarios
Expect to face some hypothetical scenarios where you’ll need to showcase your problem-solving skills. Think about potential challenges in client management or pod coordination and how you would address them. This will show that you can think on your feet and handle issues before they escalate.