At a Glance
- Tasks: Manage client relationships and coordinate team efforts for TikTok marketing success.
- Company: Fast-growing, TikTok-native marketing agency with a dynamic culture.
- Benefits: Competitive salary, commission on renewals, and remote work flexibility.
- Other info: Opportunities for growth based on performance, not just time served.
- Why this job: Join a vibrant team and help brands thrive on TikTok while developing your skills.
- Qualifications: Strong communication skills and a knack for client management.
The predicted salary is between 3000 - 4000 £ per month.
Position: Account Manager
Work hours: 9am-5pm Eastern Timezone, Monday-Friday
Salary budget: 3,500-4,000 USD/month (with 10% commission on renewals and upsells)
Location: Remote (open to any location)
Type of Contract: Independent Contractor
About the Company
The Company is a fast-growing, TikTok-native marketing agency that partners with brands to fully manage and scale their TikTok presence. Unlike traditional agencies, we operate as an end-to-end TikTok partner, owning execution across:
- TikTok Shop setup & operations
- Creator/affiliate management
- Performance optimization
Team Structure
The team operates in pod structures, where each Account Manager is supported by:
- TikTok Shop Operations Specialists (technical/backend)
- Creator/Affiliate Specialists (growth/marketing)
Mission
To own the client relationship and coordinate pod execution so that every client is onboarded fast, supported clearly, and retained long-term—without requiring escalation.
Outcomes
- Client Management
- Successfully manage ~12 clients across their full lifecycle (onboarding → delivery → retention).
- Ensure every client is onboarded within target timeline with no clients stuck in limbo.
- Maintain clear, proactive communication — clients always know where things stand.
- Keep clients confident and engaged; no recurring complaints or surprise escalations.
- Pod Coordination
- Coordinate across Creator Specialists, Media Buyer, and Shop Operator to keep delivery aligned.
- Ensure specialists know their priorities without chasing the AM — handoffs are clean, nothing gets dropped.
- Identify cross-functional blockers early and loop in the right people at the right time.
- Domain Literacy
- Understand TikTok Shop onboarding flow well enough to identify when shop ops are delaying performance.
- Understand creator sourcing logic, expected volume, and what good creator output looks like.
- Understand paid media campaign goals (ROAS vs scale) and recognise creative fatigue or pacing issues.
- Understand how scope creep, delays, and inefficiency impact pod margin — flag commercial risk early.
- Weekly Reporting & Hygiene
- Deliver a weekly client update on time for every client — covering status, wins, risks, and next steps.
- Maintain client data, deliverables, and tracking fully up to date — no missing assets, links, or unclear ownership.
- CRM and project management tools are current and accurate at all times.
- Contribute to client retention through strong relationships and smooth delivery — not sales tactics.
- Flag upsell or expansion opportunities to leadership when clients show clear signals.
- Understand pod revenue and margin at an informational level — do not damage margin through negligence or poor coordination.
Position Description
Full time required (40 hrs per week). Keep in mind — you are not executing on content, media buying, or shop operations. Your role is strategy, coordination, and client communication. The pod specialists handle execution. Must attend team meetings and scheduled client calls.
Growth Path
Promotion is based on autonomy, judgment, and consistency — not tenure.
What We Believe
Account Managers are coordinators, not min-specialists. Domain literacy ≠ execution responsibility. We publish salary bands because clarity beats politics. You are graded on how well your clients are supported and how smoothly your pod runs — not on vanity metrics. The best AMs are problem solvers who make everyone around them faster.
Account Manager (UK/Canada) employer: Somewhere
As a fast-growing TikTok-native marketing agency, we offer a dynamic and supportive work environment where Account Managers can thrive. With a focus on autonomy and professional growth, our remote structure allows for flexibility while fostering collaboration through pod teams. We prioritise clear communication and client satisfaction, ensuring that our employees are empowered to make impactful decisions and drive success for their clients.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (UK/Canada)
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Somewhere and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Somewhere are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Somewhere on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Somewhere. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Manager (UK/Canada)
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Somewhere. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Somewhere:Show us that you’ve done your homework! In your application, briefly mention what you admire about Somewhere’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Somewhere
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Somewhere will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Somewhere, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
