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- Tasks: Lead digital client relationships and coordinate project delivery with a creative team.
- Company: Join an award-winning, B Corp certified creative agency in Bristol.
- Benefits: Hybrid work, competitive salary, and fun team socials with dogs!
- Why this job: Make a real impact by helping brands thrive through innovative digital solutions.
- Qualifications: Experience in digital account management and strong communication skills required.
- Other info: 3-month contract, 3 days a week, with excellent career growth opportunities.
The predicted salary is between 28000 - 36000 £ per year.
Contract Type: 3 month contract, 3 days per week
Location: Bristol (Hybrid)
Get Familiar: Something Familiar is an award-winning, B Corp certified creative agency. Challenging brands to do great things. In our studio, you’ll find a brilliant bunch of problem solvers, storytellers, change makers and a myriad weird and wonderful dogs. Our founders are all creatives, so ideas come naturally. This means we never lose sight of that little ‘something something’ that makes a brand matter. We take pride in retaining a global client base that’s founded on long term relationships and long lasting success.
We’re looking for that special someone who has strong technical fluency and strategic judgement. Able to lead digital client relationships and coordinate delivery internally. You’ll navigate conversations with both technical and non-technical clients with clarity and confidence, ensuring our work aligns with client goals, industry best practice, sustainability considerations and creative excellence.
Requirements:
- Excellent at building meaningful relationships
- Excellent communication skills, capable of engaging both technical and non-technical stakeholders.
- Proven experience in digital account management or digital client services, within a UK web or creative agency
- Demonstrate AI literacy to improve efficiencies and quality of digital delivery and advising clients on relevant AI opportunities with responsible, ethical context.
- Demonstrate the ability to edit content directly within CMS platforms (Wordpress), ensuring accuracy, accessibility, and performance best practice.
- Strong technical fluency with web terminology and concepts e.g. CMS, CRM, API’s, best practice), able to advise and brief confidently.
- Strong strategic judgement and problem-solving ability, with a solutions-oriented mindset.
- Experience coordinating cross-functional project delivery, including designers and developers.
- Organised, proactive, and capable of managing multiple priorities without losing sight of client satisfaction.
- Excellent understanding on digital best practices and industry norms in web delivery.
Responsibilities:
- Act as the primary point of contact and an advocate for digital clients, building long-term trusted relationships and understanding their goals
- Translate client requirements into clear, actionable briefs and communicate effectively with internal SF team and developer partners.
- Coordinate the delivery of digital projects, ensuring timelines, quality and commercial outcomes are met, working closely with the accounts team on resourcing, budgets, invoicing, and reporting on commercial performance.
- Guide conversations with both technical and non-technical clients with clarity and confidence.
- Create proposals, statements of work and project scoping with technical insight and strategic judgement.
- Source, onboard and manage freelance developers and external technical partners.
- Champion and continuously refine our digital website delivery processes, advocating for best practice standards.
- Develop and apply a structured approach to account growth by proactively understanding client priorities, identifying opportunities aligned with our services and translating insight into clear, value-led recommendations.
What’s on offer?
- 3 Month contract at 3 days per week
- £35,000 - £45,000 Pro-Rata dependant on skills and experience
- Hybrid working (Dogs welcomed in the office)
- Regular team social events
Sound like a bit of you? Email: jobs@somethingfamiliar.co.uk with examples of your work and experience.
Digital Account Lead employer: Something Familiar | B Corp
Contact Detail:
Something Familiar | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more you engage, the better your chances of landing that Digital Account Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, don’t hold back on sharing your experiences. Talk about how you've successfully managed digital accounts and navigated tricky client conversations. Let them see your strategic judgement in action!
✨Tip Number 3
Be proactive! If you spot a company you’d love to work for, reach out directly. Send them an email showcasing your skills and how you can help them achieve their goals. We believe in taking the initiative, and it could really set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Something Familiar.
We think you need these skills to ace Digital Account Lead
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of creativity and flair into your writing. Remember, we’re a creative agency, and we love unique perspectives!
Tailor Your Application: Make sure to tailor your application specifically for the Digital Account Lead role. Highlight your relevant experience in digital account management and how it aligns with our values and goals. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: While we love creativity, clarity is key! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to break down your skills and experiences, especially when discussing your technical fluency and strategic judgement.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our brilliant team!
How to prepare for a job interview at Something Familiar | B Corp
✨Know Your Stuff
Make sure you brush up on your digital account management skills and web terminology. Familiarise yourself with CMS platforms like WordPress, and be ready to discuss how you've used them in past roles. This will show that you can hit the ground running!
✨Build Rapport
Since this role involves building long-term relationships with clients, practice your communication skills. Think of examples where you've successfully engaged both technical and non-technical stakeholders. Being personable and relatable can really set you apart.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your strategic judgement and solutions-oriented mindset, as these are key traits for the Digital Account Lead position.
✨Be Proactive and Organised
Demonstrate your ability to manage multiple priorities by sharing examples of how you've coordinated cross-functional projects. Show that you can keep everything on track while ensuring client satisfaction is always a top priority.
