At a Glance
- Tasks: Support the Fundraising Team by providing exceptional supporter care and key administrative support.
- Company: Somerset Wildlife Trust, dedicated to wildlife conservation and community engagement.
- Benefits: Flexible working, 33 days holiday, professional development, and wellbeing support.
- Other info: Join a dynamic team and enjoy opportunities for personal and professional growth.
- Why this job: Make a real difference in wildlife conservation while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for wildlife and fundraising.
The predicted salary is between 25000 - 30000 £ per year.
This is a fantastic opportunity to support the Fundraising Team at Somerset Wildlife Trust. By providing great supporter care and key administrative support to the team, particularly membership, you will help maximise engagement and income from supporters of the Trust.
Responsibilities
- Provide exceptional supporter care, being the first point of contact for most supporters and offering first‑class stewardship to ensure members and donors feel well supported.
- Maintain the highest standards of supporter care, including responding to enquiries, judging when to involve colleagues to maximise potential support and income.
- Provide efficient data entry and administration for membership, fundraising appeals, community fundraising and events; process all donations, including credit card payments and cheques, accurately.
- Assist the Fundraising Data Specialist with the efficient processing of monthly Direct Debit and Gift Aid claims and support financial reconciliations.
- Manage day‑to‑day operations of the online shop, including website presence, fulfilment of all shop purchases and payments, and development of new products/adoptions as agreed with the Fundraising Development Manager.
- Manage multiple tasks and requirements while demonstrating excellent time‑management skills.
- Demonstrate good problem‑solving skills and work independently to resolve most enquiries and issues arising during the day.
- Provide administrative support for the Fundraising team and identify and propose improvements to internal processes to help the team become more efficient.
- Maintain accurate and up‑to‑date records on the Trust's supporter database (Raiser's Edge), including uploading new memberships, donations and event attendees and updating records.
- Work with other team members to manage the recording of fundraising activity and income to help them become confident users of Raiser's Edge.
- Produce electronic member retention letters and work with the Fundraising Data Specialist to improve processes and maximise effective use of Raiser's Edge.
- Assist in the ongoing development and improvement of Raiser's Edge and support other teams using the system.
- Support Fundraising colleagues with other systems used in day‑to‑day work of the team.
- Manage the day‑to‑day relationship with our membership recruiters at SWWFL, including member upload processes, maintaining data quality, providing additional equipment and resources, and organising SWWFL team days and inductions.
- Manage stock levels and organise the printing and updating of membership materials.
- Liaise with suppliers to gather quotes and order new materials.
Working Hours
3 days per week, preferably Monday to Wednesday, working closely with the Supporter Care and Community Fundraising Coordinator.
Benefits
- 7% employer pension contribution
- Life assurance
- An annual professional institution subscription if applicable
- Flexible and agile working
- Wellbeing support – EAP, wellbeing champions
- Diversity networks through RSWT/TWT
- Paid volunteer days
- Continuous Professional Development opportunities
- 33 days of holiday (25 + bank holidays)
Supporter Care Coordinator in Taunton employer: Somerset Wildlife Trust
At Somerset Wildlife Trust, we pride ourselves on being an exceptional employer that values our team members and their contributions to wildlife conservation. With a strong focus on supporter care, our collaborative work culture fosters personal and professional growth, offering continuous development opportunities and a generous benefits package, including flexible working arrangements and wellbeing support. Join us in making a meaningful impact while enjoying a supportive environment that champions diversity and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Coordinator in Taunton
✨Leverage Local Networks
In fundraising, building relationships is key! Attend local charity events, workshops, or networking nights. It’s a great way to meet like-minded folks and discover potential opportunities at organisations like Somerset Wildlife Trust. Don’t be shy—chat with the organisers and share your interest in part-time roles!
✨Volunteer for Experience
Consider volunteering at non-profits or fundraising events even if it’s on a casual basis. This gets you hands-on experience and helps you build a solid reputation in the fundraising community, which could lead to part-time gigs. Plus, you might find that many organisations prefer hiring from within their volunteer pool!
✨Connect on Social Media
Join fundraising groups on platforms like Facebook or LinkedIn. We often see part-time gigs pop up in these communities. Engage with posts, share your own insights, and don’t be afraid to ask for leads on opportunities at places like Somerset Wildlife Trust!
✨Showcase Your Passion
When reaching out to organisations like Somerset Wildlife Trust, make sure your passion for fundraising shines through. Whether that’s through a personal project, a blog, or even social media—having something that highlights your commitment can set you apart from the crowd. Let's make sure they see your enthusiasm when you apply!
We think you need these skills to ace Supporter Care Coordinator in Taunton
Some tips for your application 🫡
Show Off Your Fundraising Skills:When applying for a part-time role in fundraising development at Somerset Wildlife Trust, make sure to highlight any previous experience you've had in fundraising initiatives. Include specific projects, the strategies you implemented, and the impact they had — numbers matter! We love seeing what you've achieved.
Passion Matters!:In your cover letter, let your passion for the cause shine through. Talk about what drives you to work in fundraising and any personal connections you have to the mission of Somerset Wildlife Trust. This is your chance to connect on a human level, so don’t hold back!
Tailor Your CV to Fundraising:When crafting your CV, focus on including relevant skills such as communication, relationship-building, and project management. For a part-time position, it’s crucial to demonstrate that you can hit the ground running without needing too much guidance.
Include a Portfolio of Your Work:If you’ve worked on specific campaigns or created fundraising materials, consider attaching samples or a link to a digital portfolio. This gives us tangible evidence of your work and creativity, helping you stand out from the crowd at Somerset Wildlife Trust.
How to prepare for a job interview at Somerset Wildlife Trust
✨Showcase Your Passion for Causes
In the fundraising development field, it’s all about showing you genuinely care about the mission. During the interview, be ready to share personal experiences or stories that illustrate your passion for the causes you want to support. This will not only demonstrate your commitment but also help you connect with the interviewers at Somerset Wildlife Trust.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in fundraising contexts. They might ask how you would handle a donor who is hesitant to contribute or how to turn a potential sponsor into a commitment. Practising these types of scenarios can make you feel more confident and prepared!
✨Flexibility Matters in Part-Time Roles
Since this is a part-time position, be prepared to discuss your availability and how you can work flexibly with the team at Somerset Wildlife Trust. They may be interested in how you manage your time and balance commitments, so highlight your organisational skills and any strategies you use to stay on track.
✨Share Your Past Success Stories
Bring along examples of past fundraising campaigns or events you’ve been involved in—this could be anything from a successful bake sale to a well-executed charity event. If you have any metrics or achievements to share, like money raised or increased awareness, include those as well. It shows your capability in the field!
