Supporter Care Administrator

Supporter Care Administrator Salary: Staff Level 2 £9,524 (FTE £23,810) Contract type: Permanent Working hours: 15 hours per week. Ideal working days would be Thursday and Friday, but some flexibility may be available for the right candidate Location: Taunton. Opportunity for hybrid working with at least 1 day a week in the office Somerset Wildlife Trust is a local independent charity, and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. We champion Somerset’s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. We protect wildlife and lead the recovery of the environment by example, including on our nature reserves. The Supporter Care Administrator will support the Fundraising Team with membership and community fundraising to maximise engagement and income from the valued supporters of Somerset Wildlife Trust. This is a crucial role which would suit a person wanting to work in a meaningful and friendly team, whilst requiring part time and hybrid hours. The Supporter Care Administrator will meet the Fundraising Strategic Targets by: Providing great supporter care and record keeping, and key support to the fundraising team, to maximise engagement and income from supporters of Somerset Wildlife Trust. Responsibility 1: Supporter care * Being the first point of contact for the majority of our supporters and offer first-class stewardship to ensure our members, donors and fundraisers feel well-supported. * Maintaining the highest standards of supporter care, including when responding to enquiries, judging when to involve other fundraisers to maximise potential support and income. Responsibility 2: CRM (Raiser’s Edge) & Systems * Providing efficient data entry and administration, including for membership, fundraising appeals, community fundraising and events, processing all donations, including credit card payments, cheques and BACS accurately and acknowledging donations in a timely manner. * Maintaining accurate and up to date records on the Trust’s supporter database (Raiser’s Edge), including by uploading new memberships, donations and event attendees and updating records. Work with other team members to manage the recording of fundraising activity and income to help them become confident users. * Producing electronic member retention letters and work with the Database Officer make other improvements to processes to maximise effective use of Raiser’s Edge. * Assisting in the ongoing development and improvement of Raiser’s Edge and in the support of other teams using the system. * Supporting Fundraising colleagues with other systems used in the day to work of the team. Responsibility 3: Team administration * Being able to manage multiple tasks and requirements whilst demonstrating excellent time management. * Demonstrating good problem-solving skills and be able to work independently to deal with most enquiries and issues arising during the day. * Providing administrative support for the Fundraising team. * Identifying and propose improvements that can be made to internal processes to help make the team more efficient. * Supporting with member events, including the AGM. Additional benefits of working for the Somerset Wildlife Trust include: * 7% employer pension contribution * Life insurance * An annual professional institution subscription * Flexible and agile working * Wellbeing support – EAP, wellbeing champions * Diversity networks through RSWT/TWT * Paid volunteer days * Continuous Professional Development opportunities * Minimum 33 days of holiday (25 annual leave + bank holidays) * Active staff social events * The opportunity to make a real and positive difference to nature, communities and the climate. Closing date: Sunday 23 February 2025 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Somerset Wildlife Trust have an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed. No agencies please