Governance and Business Administrator

Salary: (Banding Level 2) £27,185

Contract type: Permanent

Working hours: Full time (Part time hours could be considered)

Location: Taunton, Somerset with Opportunity for hybrid working

Somerset Wildlife Trust requires a talented Administrator to join the busy People, Culture & Resources Team. This is a key post within the Trust communicating with key stakeholders and Teams. This is a fantastic opportunity for career development, joining a team of passionate people committed to working together to achieve more for nature in the beautiful county of Somerset.

The role will provide effective governance organising and facilitating Trust Council and committee meetings. Responsibilities will include scheduling meetings, preparing agendas, and taking minutes for board and committee meetings. The Governance and Business Administrator will be maintaining records, advising on governance procedures and liaising with stakeholders.

• Responsibility 1: Lead on providing expertise on a comprehensive governance service
• Acting as secretary to the Trusts Council, sub committees and Sales Board.
• Providing logistical and administrative support to the CEO, Directors, Chair and Trustees.
• Supporting the chair to set dates of council meetings, produce Council agendas in liaison with the CEO, Chair & Committee Chairs and ensuring accurate minutes are taken, approved, and circulated in a timely manner.
• Working autonomously maintaining the governance archive for Council and overseeing full governance archive on SharePoint.
• Maintaining live files and records at Companies House.
• Acting as secretary to the Nominations Committee including maintaining the register of trustee and honorary officer terms of office and managing the process of nominating, recruiting and inducting Trustees.
• Assisting with the production of high-quality papers and presentation materials and developing solutions to complex issues.
• Fixing dates, orchestrate agendas, papers and minutes for Council meetings and carry out chasing actions as required using your excellent communication and negotiation skills.
• Organising and facilitating Trustee inductions.
• Regular and structured reviewing of governance documents, policies, processes, and terms of reference, keeping abreast of developments in governance legislation & best practice.
• Maintaining and updating the SWT Governance Handbook and ensuring legal compliance.

• Responsibility 2: Provide a comprehensive administrative and clerical support to the People, Culture and Resources Team to support the smooth running of the office.
• Overseeing the PCR team administrative support functions.
• Handling communications: Greeting clients, answering incoming calls, replying to emails and dealing with both incoming and outgoing post.
• Organising schedules: Scheduling meetings, appointments and events, and organising any necessary materials for them.
• Maintaining office equipment: Operating and maintaining equipment such as photocopier and franking machine.
• Supporting staff: providing administrative support to colleagues with occasional administrative work on PCR projects.
• Keeping track of inventory and ordering office supplies such as first aid equipment, coffee and tea and other items.
• Using spreadsheets for budget evidencing and monitoring purposes – (credit card transactions & Amazon purchasing).

• Responsibility 3: Utilising your strong commitment to customer service, provide a first-class customer service for the organisation and its stakeholders, ensuring that every customer is completely satisfied with their customer experience
• Ensuring that all telephone, face to face and written enquiries are responded to promptly and dealt with in an efficient manner.
• Answering customer queries, responding to questions from incoming correspondence.
• Resolving complaints by liaising with relevant teams to ensure customer satisfaction and ensure regular contact with both internal colleagues and external stakeholders.
• Keeping accurate records of customer interactions including a complaints log.
• Providing information to stakeholders to answer questions and queries.
• Escalating issues referring any complex issues to Heads or Team managers when necessary.

We offer fantastic benefits of working for the Somerset Wildlife Trust including:

• 7% employer pension contribution
• Life insurance
• Flexible and agile working
• Wellbeing support – Employee Assistance Program
• Diversity networks through RSWT/TWT
• Paid volunteer days
• Continuous Professional Development opportunities
• 33 days of holiday (25 + bank holidays)
• Staff social calendar and events
• The opportunity to make a real and positive difference to nature, communities, and the climate

Closing date: Monday 12 May 2025

Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Somerset Wildlife Trust have an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.

No agencies please.