At a Glance
- Tasks: Manage lifestyle requests for ultra-high-net-worth clients, from travel to event planning.
- Company: Somerset White, a luxury lifestyle management firm with a global presence.
- Benefits: Competitive salary, performance bonuses, generous PTO, and flexible work options after training.
- Other info: Opportunity for professional growth and exposure to high-profile events and experiences.
- Why this job: Join a dynamic team and provide exceptional service to elite clients in a fast-paced environment.
- Qualifications: 4+ years in lifestyle management or luxury services, with a focus on UHNW client needs.
The predicted salary is between 36000 - 60000 £ per year.
Established in 2000, Somerset White provides highly personal lifestyle management services to UHNW individuals and families, with offices in London, New York and Los Angeles. Our approach combines proactive support, trusted relationships and exceptional attention to detail.
Our work covers everything from everyday PA support to complex travel, events, household recruitment and property management. We get to know our clients well, anticipate their needs and take care of the details that make their lives run smoothly.
About the role
We are looking for an accomplished Lifestyle Director to join our collaborative London team. You will take independent responsibility for a portfolio of clients, supported by a Lifestyle Assistant, and become a trusted point of contact for their daily lives and longer‑term plans.
This is a hands‑on client service role requiring excellent judgement, composure and personal accountability. You will personally research, organise and deliver requests, while directing and carefully reviewing your assistant’s work. You should already be confident managing complex requirements for private clients and producing accurate, polished work without close supervision.
The standard is consistently thoughtful, meticulous service: anticipating needs, making well‑considered recommendations, checking the practical details and seeing every request through to completion. An everyday booking should receive the same care as a complex family holiday or special celebration.
Responsibilities
- Build trusted relationships with clients, developing a detailed understanding of their households, preferences and priorities.
- Take ownership of daily lifestyle and PA requests, prioritising effectively, anticipating next steps and keeping clients informed.
- Plan and coordinate detailed luxury travel, including hotels, villas, flights, transfers, restaurants, activities and itineraries.
- Research and book restaurants, source tickets and arrange cultural activities and experiences.
- Organise events and celebrations, coordinating suppliers, timings, budgets and practical details.
- Coordinate household staff recruitment and property‑related requests, working with agencies, suppliers and other specialists as needed.
- Carry out thorough research and turn broad briefs into concise, tailored recommendations, including travel, healthcare providers, fitness, beauty and educational specialists.
- Check names, dates, timings, costs, availability and booking terms carefully before sharing recommendations or confirming arrangements.
- Proactively suggest relevant ideas, from new openings and exhibitions to thoughtful plans for upcoming occasions.
- Delegate clearly to your Lifestyle Assistant, agree priorities and review work carefully, retaining responsibility for quality and follow‑through.
- Develop reliable supplier relationships and maintain accurate records of client preferences, bookings, costs and outstanding actions.
- Resolve problems and changing plans calmly, using sound judgement and seeking guidance promptly when needed.
What we are looking for
- At least ten years’ relevant experience in lifestyle management, private PA or EA support, luxury concierge, bespoke travel or a comparable role, with a proven record of exceptional service.
- Demonstrable experience taking independent responsibility for UHNW clients or principals, with an understanding of the discretion, responsiveness and personal attention they expect.
- Strong knowledge and practical experience of luxury travel, including complex itineraries and exacting client requirements.
- Excellent knowledge of London, with an active interest in restaurant and hotel openings, cultural events and outstanding suppliers.
- Meticulous attention to detail and the discipline to check your own work and your assistant’s work before it reaches the client.
- Strong research skills and the judgement to explain why a recommendation suits a particular client.
- Excellent organisation, reliable follow‑through and the ability to manage competing priorities calmly under pressure.
- Polished written and verbal communication, including clear, accurate client emails and itineraries.
- Professional confidence, discretion and composure, with the judgement to act independently and recognise when to seek support.
- A proactive, resourceful and collaborative approach, with the ability to give an assistant clear direction and constructive feedback.
- Location: London, W8
- Start date: As soon as possible
- Hours: Monday to Friday, 9am to 6pm, with some (paid) weekend on‑call cover
- Working arrangements: Four days in the office and one day working from home each week
- X2 Gym mornings / afternoons a week: start at 10am or finish at 5pm
- Holiday: 28 days per year
Lifestyle Manager employer: Somerset White Limited
Somerset White is an exceptional employer, offering a unique opportunity to work in a dynamic and supportive environment in London, where attention to detail and personalised service are paramount. With a focus on employee growth, competitive compensation, and a generous benefits package including 28 days of paid time off and performance bonuses, we foster a culture of excellence and collaboration among our team of dedicated professionals. Join us to make a meaningful impact in the lives of our UHNW clients while enjoying a fulfilling career in lifestyle management.
StudySmarter Expert Advice🤫
We think this is how you could land Lifestyle Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Somerset White Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Somerset White Limited
Don't be shy about reaching out to Somerset White Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lifestyle Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Somerset White Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Somerset White Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
