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- Tasks: Lead and supervise parking operations while ensuring top-notch customer service.
- Company: Join a dynamic team focused on community engagement and safety.
- Benefits: Enjoy a pension scheme, employee discounts, free travel, and life cover.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: Strong customer service skills and management experience required.
- Other info: Flexible hours and opportunities for career progression await you.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an individual with strong customer service and interpersonal skills to oversee and lead the effective utilisation of SZC Park and Ride locations, ensuring all locations are fully and appropriately covered at all times. You will provide leadership to parking attendants, ensuring operations are delivered in line with enforcement processes and procedures and you will be responsible for balancing operational compliance with customer service, ensuring that the needs of customers and local residents are fully met.
Summary of benefits:
- Pension - 5% contributory pension matched by us.
- Employee Rewards scheme (retailer discounts)
- Free local bus travel & significantly reduced rail travel for you & family members
- Employee Life Cover
- 24/7 Employee Assistance Programme
Summary of role & main responsibilities:
- Lead and supervise operational activities across Park & Ride sites and local towns/village
- Champion health, safety and security standards, ensuring full team compliance
- Manage staff rotas and annual leave planning to maintain effective coverage
- Resolve day-to-day operational issues, escalating key risks with proactive solutions
- Oversee the Parking Team, ensuring accurate checks, reporting, and communication of campaigns
- Maintain accurate records of car park scans, fly-parking incidents, and shift reports
- Represent the organisation at community, council, and client meetings
- Communicate key messages from weekly briefings and ensure actions are delivered by the team
- Deliver outstanding customer service and act as a role model for company values and behaviours
- Engage, support and mentor colleagues, with awareness of wellbeing and mental health
- Support travel inductions, run operational reports, and present data as required
- Mentor DRIVE Academy colleagues and support development and career progression
- Champion colleague engagement initiatives, including survey action plans
- Ensure compliance with all company policies, procedures, and reasonable management requests
Skills & experience:
- Essential:
- Excellent knowledge of Microsoft Office based packages
- Management/Team Leader experience
- Customer Service background
- A flexible approach to working hours as we are a 24/7 business
- Desirable:
- Knowledge of domestic and EU driving regulations
Qualifications & knowledge:
- Essential:
- Driving Licence
- Desirable:
- L3 Team Leader qualification
- PCV licence holder
- Knowledge of the transport sector
Please note - All employees must be willing to undergo Baseline Personnel Security Standard (BPSS) and obtain a DBS certificate. This standard is designed to provide a level of assurance as to the honesty, integrity and values of individuals who are required to work at a Nuclear Licenced Site, or who may have access to sensitive nuclear information.
Parking Supervisor in Suffolk employer: Somerset Passenger Solutions
Contact Detail:
Somerset Passenger Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Supervisor in Suffolk
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and how they align with yours. This will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills and leadership experience can shine in the role of Parking Supervisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled operational issues in the past. Highlighting your proactive approach will demonstrate that you can handle the day-to-day challenges of the job.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a few thoughtful questions prepared about the team dynamics or community engagement initiatives. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
We think you need these skills to ace Parking Supervisor in Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service and leadership skills. We want to see how your experience aligns with the role of Parking Supervisor, so don’t hold back on showcasing relevant examples!
Show Off Your Team Spirit: Since this role involves leading a team, let us know about your management experience. Share stories that demonstrate how you’ve engaged and supported colleagues in the past – we love to see teamwork in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key messages stand out. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Somerset Passenger Solutions
✨Know Your Stuff
Make sure you’re familiar with the specifics of the Parking Supervisor role. Brush up on customer service principles, operational compliance, and how to manage a team effectively. Being able to discuss your relevant experience confidently will show that you’re the right fit for the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you resolved conflicts, managed rotas, or improved team performance. This will demonstrate your ability to oversee operations and mentor colleagues, which is key for this role.
✨Customer Service is Key
Since this role heavily focuses on customer service, be ready to share specific instances where you’ve gone above and beyond for customers. Highlight your interpersonal skills and how you balance operational needs with customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to parking management and customer interactions. Practice responding to these types of questions, as they’ll help you showcase your problem-solving skills and ability to think on your feet.
